Resumes
Resumes
Business Solutions Architect
View pageLocation:
135 Huckleberry Ln, Summerville, SC 29485
Industry:
Financial Services
Work:
Wells Fargo Advisors, LLC since Mar 2007
Resource Planning Management
Wachvoia Securities since Mar 2007
Resource Planning Management
SunCom Wireless Nov 2004 - Dec 2006
Workforce Manager
Cincinnati Bell Nov 1998 - Nov 2004
Force Manager
Resource Planning Management
Wachvoia Securities since Mar 2007
Resource Planning Management
SunCom Wireless Nov 2004 - Dec 2006
Workforce Manager
Cincinnati Bell Nov 1998 - Nov 2004
Force Manager
Education:
Northern Kentucky University 1989 - 1994
Bachelors of Science, Office Systems Technology Northern Kentucky University 1989 - 1994
Associates of Applied Science, Office Administration University of Cincinnati 1986 - 1989
Associates of Applied Science, Liberal Arts
Bachelors of Science, Office Systems Technology Northern Kentucky University 1989 - 1994
Associates of Applied Science, Office Administration University of Cincinnati 1986 - 1989
Associates of Applied Science, Liberal Arts
Skills:
Workforce Management
Vendor Management
Call Centers
Management
Process Improvement
Forecasting
Customer Experience
Call Center
Crm
Customer Satisfaction
Customer Retention
Customer Service
Avaya
Aspect
Project Management
Quality Assurance
Business Process Improvement
Operations Management
Performance Management
Collections
Iex Total View
Ewfm
Vendor Management
Call Centers
Management
Process Improvement
Forecasting
Customer Experience
Call Center
Crm
Customer Satisfaction
Customer Retention
Customer Service
Avaya
Aspect
Project Management
Quality Assurance
Business Process Improvement
Operations Management
Performance Management
Collections
Iex Total View
Ewfm
Certifications:
Mastery of Certification For Workforce Management
The Call Center School
The Call Center School
Darryl Gregory
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Darryl Gregory
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Darryl Gregory
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Darryl Gregory
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