George C Yaghoubian

839 east Howard St, Pasadena, CA 91104

Banking

Bank of America May 2003 - Mar 2010
Officer; Senior Operations Analyst, Resource Management
Bank of America May 2003 - Mar 2010
Business Continuity Consultant | Incident and Change Management | Contact Center Operations
Bank of America Jan 2002 - May 2003
Customer Service Representative Ii Contact Center
Bank of America Dec 2000 - Jan 2002
Teller and Customer Service Representative
University of California, Riverside Jul 1998 - Dec 2000
University Outreach Program Coordinator

University of Redlands 2006 - 2009
California State University, Fullerton 1998 - 2004
Bachelors, Bachelor of Arts, Business Administration, Business La Puente High School 1995 - 1998

Risk Management
Banking
Change Management
Leadership
Customer Service
Project Management
Training
Process Improvement
Vendor Management
Program Management
Call Centers
Sales
Business Continuity
Financial Services
Microsoft Excel
Visio
Operations Management
Iex Total View
Incident Management
Team Building
Financial Risk
Networking
Consulting
Credit Cards
Operational Risk Management
Retail Banking
Sharepoint
Analysis
Relationship Management
Six Sigma
Microsoft Office
Internal/External Consulting
Microsoft Word
Powerpoint
Contact Centers
Communication
Network Infrastructure Architecture
Loans
Maximo
Customer Experience
Coaching
Resource Management
Operational Risk
Business Continuity Planning
Contact Center Operations
Event Management
Technical Liaison
Customer Satisfaction
Outlook
Enterprise Risk Management

Children
Economic Empowerment
Education
Disaster and Humanitarian Relief
Human Rights

English
Armenian

Six Sigma Workforce Management
Bank of America