Location:
Minneapolis, MN
Work:
UNITED HEALTH GROUP Mar 2007 - Sep 2008
Operations Call Center Manager
ALLINA HEALTH Apr 2003 - Dec 2006
CALL CENTER MANAGER - CUSTOMER CONTACT CENTER/ NURSE AUDITING
Prudential Sep 1998 - Aug 2002
MANAGER - WORKFORCE MANAGEMENT
PRUDENTIAL FINANCIAL SERVICES Sep 1997 - Aug 2002
Call Center Manager
Dayton Hudson Corporation Sep 1995 - Mar 1997
Call Center Manager (GTL)
Education:
Kaplan 2011 - 2011
Insurance Producers License, Insurance Pand C and Life
University of Saint Thomas - School of Business 2001 - 2008
BA, Business Mangement
Prudential Learning Center 2000 - 2000
certificate, Cerificate
USMC Culinary School 1985 - 1986
Certificate, Culinary
Temple University 1980 - 1982
Skills:
Customer Service
Leadership
Change Management
Process Improvement
Coaching
Management
Strategic Planning
Team Building
Call Center
Workforce Management
Operations Management
Insurance
Forecasting
Customer Satisfaction
Contact Centers
Vendor Management
Performance Management
Sales
Customer Experience
Business Analysis
Account Management
Cross Functional Team Leadership
Avaya
Call Center Development
Business Process Improvement
Budgets
Customer Retention
Integration
Recruiting
Employee Benefits
Analytics
Interests:
Children
I Love the Vikings and Twins
Economic Empowerment
Civil Rights and Social Action
Politics
Coaching My Kids In Sports
Environment
Baseball
Chess
Science and Technology
Human Rights
Arts and Culture
Reading History
Certifications:
Certified Translator/Interpretor
