Resumes
Resumes
Support Readiness Management @ Apple
View pagePosition:
Software Support Readiness Project Manager at Apple
Location:
Cupertino, California
Industry:
Consumer Electronics
Work:
Apple - Cupertino, CA since Jul 2009
Software Support Readiness Project Manager
Apple - Cupertino, CA Jul 2007 - Mar 2011
Corporate Support Engineer
Apple - Cupertino, CA Oct 2004 - Jul 2007
Multimedia Quality Assurance Engineer
Hill & Knowlton EMEA - Dubai, U.A.E. Jan 2004 - Mar 2004
Junior Account Executive Intern
Software Support Readiness Project Manager
Apple - Cupertino, CA Jul 2007 - Mar 2011
Corporate Support Engineer
Apple - Cupertino, CA Oct 2004 - Jul 2007
Multimedia Quality Assurance Engineer
Hill & Knowlton EMEA - Dubai, U.A.E. Jan 2004 - Mar 2004
Junior Account Executive Intern
Education:
California State University-Chico 1998 - 2003
BS in Business Administration, Management Information Systems, Marketing
BS in Business Administration, Management Information Systems, Marketing
Head Of Customer Support
View pageLocation:
17066 Melody Ln, Los Gatos, CA 95033
Industry:
Consumer Electronics
Work:
Noon Home
Head of Customer Support
Lyve Jan 2015 - Nov 2015
Engineering Project Manager
Lyve Jan 2014 - Aug 2015
Senior Program Manager, Customer Success and Insights
Nebo Consulting Jan 2014 - Aug 2015
Founder
Apple Jun 2011 - Dec 2013
Program Manager, Customer Insights
Head of Customer Support
Lyve Jan 2015 - Nov 2015
Engineering Project Manager
Lyve Jan 2014 - Aug 2015
Senior Program Manager, Customer Success and Insights
Nebo Consulting Jan 2014 - Aug 2015
Founder
Apple Jun 2011 - Dec 2013
Program Manager, Customer Insights
Education:
California State University, Chico 1998 - 2003
Bachelors, Bachelor of Science, Business Administration, Marketing, Management Gunn High School
Amman National School
Chico State University
Bachelors, Bachelor of Science, Business Administration, Marketing, Management Gunn High School
Amman National School
Chico State University
Skills:
Cross Functional Team Leadership
Management
Technical Support
Mobile Devices
Program Management
Project Management
Analysis
Consumer Electronics
Voice of the Customer Analysis
Quality Assurance
Call Centers
Collaborative Problem Solving
Beta Management
Quality Management
Collaborative Leadership
Technical Writing
Technical Training
Ios
Mac Os
Os X
Ipad
Ilife
Iwork
Mac Os X
Test Planning
Data Analysis
Hardware Support
Help Desk Support
Cross Functional Coordination
Networking
Troubleshooting
Software Documentation
Software Quality Assurance
Integration
User Experience
Customer Satisfaction
Customer Experience
Hands on Training
Keynote
Smartphones
Mobile Applications
Operating Systems
Iphone
Crm
Leadership
Start Ups
Customer Service
Agile and Waterfall Methodologies
Vendor Management
Agile Methodologies
Management
Technical Support
Mobile Devices
Program Management
Project Management
Analysis
Consumer Electronics
Voice of the Customer Analysis
Quality Assurance
Call Centers
Collaborative Problem Solving
Beta Management
Quality Management
Collaborative Leadership
Technical Writing
Technical Training
Ios
Mac Os
Os X
Ipad
Ilife
Iwork
Mac Os X
Test Planning
Data Analysis
Hardware Support
Help Desk Support
Cross Functional Coordination
Networking
Troubleshooting
Software Documentation
Software Quality Assurance
Integration
User Experience
Customer Satisfaction
Customer Experience
Hands on Training
Keynote
Smartphones
Mobile Applications
Operating Systems
Iphone
Crm
Leadership
Start Ups
Customer Service
Agile and Waterfall Methodologies
Vendor Management
Agile Methodologies
Languages:
English
Arabic
Arabic