Search

Eva Buren Phones & Addresses

  • 93 Clinton St, New York, NY 10002 (212) 475-3835
  • 93 Clinton St APT B, New York, NY 10002 (212) 475-3835
  • 179 Orchard St, New York, NY 10002 (212) 475-3835
  • 6260 W 3Rd St APT 421, Los Angeles, CA 90036

Work

Company: Accenture May 1, 1993 Position: Managing director

Education

Degree: Master of Science, Masters School / High School: Stockholm School of Economics 1989 to 1992 Specialities: Marketing, International Business

Skills

Management Consulting • Business Transformation • Business Process Improvement • Leadership • Program Management • Outsourcing • Business Process • Strategy • Business Process Design • Project Management • Business Strategy • Organizational Design • Business Analysis • Pmo • It Strategy • Change Management • Operating Models • Contact Center Optimization • Bpo • Process Improvement • Vendor Management • Performance Improvement

Industries

Management Consulting

Resumes

Resumes

Eva Buren Photo 1

Managing Director

View page
Location:
Los Angeles, CA
Industry:
Management Consulting
Work:
Accenture
Managing Director
Education:
Stockholm School of Economics 1989 - 1992
Master of Science, Masters, Marketing, International Business
Skills:
Management Consulting
Business Transformation
Business Process Improvement
Leadership
Program Management
Outsourcing
Business Process
Strategy
Business Process Design
Project Management
Business Strategy
Organizational Design
Business Analysis
Pmo
It Strategy
Change Management
Operating Models
Contact Center Optimization
Bpo
Process Improvement
Vendor Management
Performance Improvement

Publications

Us Patents

Determination Of A Preferred Ratio Of Supervisors To Agents In Call Centers

View page
US Patent:
20090012838, Jan 8, 2009
Filed:
Jul 3, 2007
Appl. No.:
11/772859
Inventors:
Kari DeJong - St. Paul MN, US
Steve Sion - McMurray PA, US
Stephanie Helland - Mound MN, US
Eva Buren - New York NY, US
Assignee:
Accenture Global Services GmbH - Schaffhausen
International Classification:
G06F 17/00
US Classification:
705 10
Abstract:
When determining a preferred ratio of supervisors to agents in a call center, one or more operation parameter values are determined for corresponding operation parameters. Based on the one or more operation parameter values, a benchmark ratio is correspondingly modified to provide the desired preferred ratio. Preferably, the benchmark ratio is identified based on a specific industry. At least one survey response concerning an operation parameter may be obtained and used in determining a corresponding operation parameter value. In this manner, a more structured and customized approach is provided in comparison to prior art techniques.
Eva H Buren from New York, NY, age ~56 Get Report