Eldon L Hoffman

Greater New York City Area

Food & Beverages

10325 north 78Th Way, Scottsdale, AZ 85258

International Trade And Development

Bpeace (Business Council For Peace) Sep 2017 - Dec 2017
Business Consultant
Arizona State University Thunderbird School of Global Management Sep 2017 - Dec 2017
Academic Project: Thunderbird Emerging Market Lab Consultant
Thunderbird School of Global Management Sep 2017 - Dec 2017
Emerging Market Consultant
Ericsson 2010 - 2016
Service Delivery Manager I and Ii
Nortel 2008 - 2010
Project Manager

Thunderbird School of Global Management (4.0 Gpa) 2017 - 2018
Masters Thunderbird School of Global Management 2018
Masters, Management Thunderbird School of Global Management
Arizona State University
Bachelors

Account Management
Customer Service Management
Business Planning
Cost Management
Cross Functional Team Leadership
Negotiation
Customer Escalation Management
Customer Relationship Management
Distributed Team Management
Emergency Management
Global Customer Support Management
Inter Departmental Coordination
Leadership
Operations Management
Telecommunications
Proactive Monitoring
Problem Solving
Procedural Analysis
Product Quality
Product Verification
Project Management
Protocol Analysis
Root Cause Analysis
Service Level Agreements
Service Delivery Management
Service Quality
Software Quality Assurance
Software Deployment
C
Test Automation
Software Troubleshooting
Vendor Management
Wireless Technologies
Ethernet
Internet Protocol
Voice Over Ip
Virtual Private Network
Lte
Managed Services
Code Division Multiple Access Method
Gsm
Universal Mobile Telecommunications System
3G
Active Server Pages
Risk Management
Networking
Integration
Network Design
Project Planning
Program Management

English
German
French
Korean
Mandarin

Experienced Service Delivery Manager