Dwayne L Frelot

Fargo, ND

Information Technology And Services

Discovery Benefits
Participant Service Advisor
Microsoft Jan 2012 - Jul 2013
Telesales and Customer Service Advisor
U.s. Bank Apr 2009 - Dec 2011
Customer Service Specialist

Direct Sales
Saas
Solution Selling
Management
Team Building
Customer Satisfaction
Time Management
Pre Sales
Product Management
Call Centers
Enterprise Software
Account Management
Virtualization

Playing Video Games on My Down Time
Playing Flag Football
Skiing
Spending Time With My Daughter
Going To the Lake

5224 10Th St, West Fargo, ND 58078

Computer Software

Turningpoint Global Solutions
Customer Service Representative
Network Center Jan 2019 - Sep 2019
Support Specialist
Microsoft Aug 2018 - Dec 2018
Dynamics 365 and Crm Support Engineer
Discovery Benefits Jan 2015 - Aug 2018
It Service Desk Support Specialist
Discovery Benefits Oct 2013 - Jan 2015
Participant Service Advisor

Minnesota State University Moorhead 2006 - 2008
Los Medanos College 2003 - 2006
Bella Vista High School 1997 - 2001

Customer Service
Troubleshooting
End User Support
Technical Troubleshooting
It Help Desk
Team Building
Software Installation
Knowledge of Microsoft Licensing
Onsite and Remote Users Support
Remote Access Troubleshooting
Desktop Support
Customer Relationship Management
Technical Support
Cloud Computing
Creating and Handling End User Accounts
Citrix Database
Active Directory Group Policy Creation
It Asset Management
Network Connectivity Issues
Cross Functional Team Collaboration
Office 365
Microsoft Dynamics
Microsoft Dynamics Crm

Free Microsoft Dynamics Crm (Now Dynamics 365)
Mastering Office 365
Office 365: Manage Identities Using Azure Ad Connect
Microsoft Dynamics Crm: Customer Service
Microsoft Dynamics Crm: Advanced Techniques

SSP
Fargo, ND
Jan 2012 to Jul 2013
Customer Service Specialist
US Bank
Fargo, ND
Apr 2009 to 2011
Service Advisor
Mister Money
Fargo, ND
May 2008 to 2009
Store Clerk
Preference Personnel
Fargo, ND
2008 to 2008
Various Positions
Dept. of Reclamation Human Resources
Sacramento, CA
2001 to 2001
Office Assistant

Minnesota State Community & technical College
2012 to 2000
Associates in Computer Science
Los Medanos Junior College Pittsburgh
2002 to 2006
Associates in Liberal Arts