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Duane R Blaesi

from Omaha, NE
Age ~41
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Also known as:
Duane R Blans, Lansi B Duane
Phone and address:
2213 N 143Rd Cir, Omaha, NE 68164
Related to:
Phillip Heitmann, 26Timothy HeitmannElizabeth J Blaesi, 37Ronald L Blaesi, 75Vlasta BlaesiShirley A Blaesi, 77Dwight D BlaesiLeann R Hansford, 43
Connected to:
Kristine Blaesing, 62Jennifer M Blaeske, 55Tamara L Blaeske, 64Jeanne M Blaettler, 68Robert W Blaettner, 51Roland R Blaettler, 67Daniel M Blaeuer, 46Chrystal L Blaeul, 45Mihaela Blag, 46Iuliu I Blaga, 73

Duane Blaesi Phones & Addresses

  • 2213 N 143Rd Cir, Omaha, NE 68164
  • 11119 Cottonwood St, Omaha, NE 68164 (402) 932-2173
  • 1130 Gooseberry Rd, Sharon Springs, KS 67758
  • 317 7Th St, Hays, KS 67601 (785) 628-0687

Work

Company: West corporation Dec 2008 to Feb 2014 Position: Software engineer

Education

Degree: Bachelors, Bachelor of Science School / High School: Dakota State University

Skills

Unix • Sql • Perl • Linux • Software Project Management • Unix Shell Scripting • Software Development • Java • Agile Methodologies • Tomcat • Shell Scripting • Xml • Databases • Pl/Sql • Eclipse

Industries

Insurance

Resumes

Resumes

Duane Blaesi Photo 1

Principal Enterprise Architect

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Location:
Omaha, NE
Industry:
Insurance
Work:
West Corporation Dec 2008 - Feb 2014
Software Engineer
West Corporation Jun 2006 - Dec 2008
Software Analyst
West Corporation Aug 2004 - Jun 2006
Programmer Analyst
Mutual of Omaha Aug 2004 - Jun 2006
Principal Enterprise Architect
Education:
Dakota State University
Bachelors, Bachelor of Science Fort Hays State University
Bachelor of Applied Science, Bachelors, Computer Science
Skills:
Unix
Sql
Perl
Linux
Software Project Management
Unix Shell Scripting
Software Development
Java
Agile Methodologies
Tomcat
Shell Scripting
Xml
Databases
Pl/Sql
Eclipse

Publications

Us Patents

Customer Callback Reward System And Method

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US Patent:
8311202, Nov 13, 2012
Filed:
Jan 14, 2009
Appl. No.:
12/353337
Inventors:
Duane Blaesi - Omaha NE, US
Assignee:
West Corporation - Omaha NE
International Classification:
H04M 3/42
US Classification:
37920901, 37921001, 37926502, 37926509, 37926601, 37926607, 379309
Abstract:
A system and method for handling calls at one or more call centers. In an exemplary method of the invention, it may be determined whether a call should be transferred from the VSS to an agent of a call center based on, for example, agent availability or queue wait times. When it is determined to transfer the call to the agent, it may be determined whether a callback call should be offered to the caller. When it is determined to offer the callback call, the method may include providing one or more time blocks to which the caller can initiate the callback call to receive higher priority routing. Upon calling back into the system within one of the time blocks, the call may receive preferential routing treatment.

Customer Callback Reward System And Method

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US Patent:
8548148, Oct 1, 2013
Filed:
Nov 13, 2012
Appl. No.:
13/674994
Inventors:
Duane Blaesi - Omaha NE, US
Assignee:
West Corporation - Omaha NE
International Classification:
H04M 3/42
US Classification:
37920901, 37921001, 37926502, 37926509, 37926601, 37926607, 379309
Abstract:
A system and method for handling calls at one or more call centers. In an exemplary method of the invention, it may be determined whether a call should be transferred from the VSS to an agent of a call center based on, for example, agent availability or queue wait times. When it is determined to transfer the call to the agent, it may be determined whether a callback call should be offered to the caller. When it is determined to offer the callback call, the method may include providing one or more time blocks to which the caller can initiate the callback call to receive higher priority routing. Upon calling back into the system within one of the time blocks, the call may receive preferential routing treatment.
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Duane R Blaesi from Omaha, NE, age ~41 Get Report