Resumes
Resumes
Manager
View pageLocation:
Washington, DC
Industry:
Professional Training & Coaching
Work:
NetCracker since May 2012
Specialist, Client Training
Convergys Jul 2011 - May 2012
Specialist, Client Training
Convergys Jan 2006 - Jun 2011
Sr Associate, Client Training
Convergys 2005 - 2006
ACD/MIS Administrator
Convergys 1998 - 2005
HelpDesk Technician III
Specialist, Client Training
Convergys Jul 2011 - May 2012
Specialist, Client Training
Convergys Jan 2006 - Jun 2011
Sr Associate, Client Training
Convergys 2005 - 2006
ACD/MIS Administrator
Convergys 1998 - 2005
HelpDesk Technician III
Skills:
Software Documentation
Business Analysis
Requirements Analysis
Training
Integration
Sdlc
Process Improvement
Training Delivery
Troubleshooting
Employee Training
Vendor Management
Testing
Telecommunications
Quality Assurance
Business Process
Change Management
Software Project Management
Instructor Led Training
It Service Management
Visio
Service Delivery
Customer Service
Team Leadership
Technical Support
Call Centers
Billing Systems
Requirements Gathering
Crm
Sharepoint
Business Process Improvement
System Administration
Management
Business Analysis
Requirements Analysis
Training
Integration
Sdlc
Process Improvement
Training Delivery
Troubleshooting
Employee Training
Vendor Management
Testing
Telecommunications
Quality Assurance
Business Process
Change Management
Software Project Management
Instructor Led Training
It Service Management
Visio
Service Delivery
Customer Service
Team Leadership
Technical Support
Call Centers
Billing Systems
Requirements Gathering
Crm
Sharepoint
Business Process Improvement
System Administration
Management
Languages:
English
Certifications:
Certified Scrum Master (Csm)