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Dreda Brown Phones & Addresses

  • Wilkes Barre, PA
  • 32 Elm St, Pittston, PA 18643 (570) 655-2142
  • West Pittston, PA
  • Hyde, PA

Work

Company: Netcracker May 2012 Position: Specialist, client training

Education

Degree: High school graduate or higher

Skills

Software Documentation • Business Analysis • Requirements Analysis • Training • Integration • Sdlc • Process Improvement • Training Delivery • Troubleshooting • Employee Training • Vendor Management • Testing • Telecommunications • Quality Assurance • Business Process • Change Management • Software Project Management • Instructor Led Training • It Service Management • Visio • Service Delivery • Customer Service • Team Leadership • Technical Support • Call Centers • Billing Systems • Requirements Gathering • Crm • Sharepoint • Business Process Improvement • System Administration • Management

Languages

English

Ranks

Certificate: Certified Scrum Master (Csm)

Industries

Professional Training & Coaching

Resumes

Resumes

Dreda Brown Photo 1

Manager

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Location:
Washington, DC
Industry:
Professional Training & Coaching
Work:
NetCracker since May 2012
Specialist, Client Training

Convergys Jul 2011 - May 2012
Specialist, Client Training

Convergys Jan 2006 - Jun 2011
Sr Associate, Client Training

Convergys 2005 - 2006
ACD/MIS Administrator

Convergys 1998 - 2005
HelpDesk Technician III
Skills:
Software Documentation
Business Analysis
Requirements Analysis
Training
Integration
Sdlc
Process Improvement
Training Delivery
Troubleshooting
Employee Training
Vendor Management
Testing
Telecommunications
Quality Assurance
Business Process
Change Management
Software Project Management
Instructor Led Training
It Service Management
Visio
Service Delivery
Customer Service
Team Leadership
Technical Support
Call Centers
Billing Systems
Requirements Gathering
Crm
Sharepoint
Business Process Improvement
System Administration
Management
Languages:
English
Certifications:
Certified Scrum Master (Csm)
Dreda Ann Brown from Wilkes Barre, PA, age ~64 Get Report