Douglas W Monahan

20030140066, Jul 24, 2003

Dec 20, 2002

10/325031

Douglas Monahan - Austin TX, US

G06F012/00

707/200000

A unique assigned code that corresponds to a prohibited file is compared to unique assigned identifiers that correspond to the individual files stored on a network or system to be scrutinized. The unique assigned identifiers do not disclose the contents of the files of the scrutinized network or systems and the examined files are not, therefore, placed on or viewable through the systems that executes the comparison. When there is a match between a unique assigned code and a unique assigned identifier, it is known that the prohibited file is resident on the examined network or system.

20030033382, Feb 13, 2003

Oct 4, 2002

10/265221

Steven Bogolea - Pflugerville TX, US
Douglas Monahan - Austin TX, US
Delanor Nichols - Austin TX, US
Thomas Bartling - Austin TX, US

G06F015/16

709/218000

The present invention provides a method and apparatus for an operator to send Web pages to a customer, without the client having to enter the URLs of the pages to be sent. The operator can present an audio visual Web demonstration as he is speaking to the customer over the telephone. The operator can function as part of a call center that provides a central location for coordinates operators and incoming calls. By using a separate thread or process running on the client computer to control the browser, the flicker associate with redrawing the primary window, the security concerns associated with running a Java program, and the lack of control in using frames are all eliminated.