Dennis M Empey

20120321070, Dec 20, 2012

May 24, 2012

13/480195

Wes Smith - Sandy UT, US
Derek Burdick - Provo UT, US
Wayne Sheppard - Idaho Springs CO, US
Dennis Empey - Santa Clara CA, US
David Tso - Milpitas CA, US

Echopass Corporation - Pleasanton CA

H04M 3/00

37926509

Systems and methods for managing multi-tenant callback services may be provided via a multi-tenant services integration platform. Several multi-tenant software as a service applications may be offered as a hosted software solution via the multi-tenant services integration platform. Various applications may deploy and support a shared tenant and shared services environment where there can be many different customers (companies and users) running in their own virtual partition from a single application instance. The applications may be multi-tenant aware and integrated into an administration portal which integrates several shared tenant services. The tenant model may allow for customized application configurations to be run from a single application instance. Further, improved methods for providing callback management, calculating estimated wait times, and providing for callback initiation may be integrated in such multi-tenant services.

20170195490, Jul 6, 2017

Mar 20, 2017

15/464266

- Pleasanton CA, US
Derek Burdick - Provo UT, US
Wayne Sheppard - Lakewood CO, US
Dennis Empey - Santa Clara CA, US
David Tso - Milpitas CA, US

H04M 3/523
H04M 3/51

Systems and methods for managing multi-tenant callback services may be provided via a multi-tenant services integration platform. Several multi-tenant software as a service applications may be offered as a hosted software solution via the multi-tenant services integration platform. Various applications may deploy and support a shared tenant and shared services environment where there can be many different customers (companies and users) running in their own virtual partition from a single application instance. The applications may be multi-tenant aware and integrated into an administration portal which integrates several shared tenant services. The tenant model may allow for customized application configurations to be run from a single application instance. Further, improved methods for providing callback management, calculating estimated wait times and providing for callback initiation may be integrated in such multi-tenant services.

20160269556, Sep 15, 2016

Mar 15, 2016

15/071166

- PLEASANTON CA, US
Derek Burdick - Provo UT, US
Wayne Sheppard - Idaho Springs CO, US
Dennis Empey - Santa Clara CA, US
David Tso - Milpitas CA, US

H04M 3/523
H04M 3/51

Systems and methods for managing multi-tenant callback services may be provided via a multi-tenant services integration platform. Several multi-tenant software as a service applications may be offered as a hosted software solution via the multi-tenant services integration platform. Various applications may deploy and support a shared tenant and shared services environment where there can be many different customers (companies and users) running in their own virtual partition from a single application instance. The applications may be multi-tenant aware and integrated into an administration portal which integrates several shared tenant services. The tenant model may allow for customized application configurations to be run from a single application instance. Further, improved methods for providing callback management, calculating estimated wait times, and providing for callback initiation may be integrated in such multi-tenant services.

20150215461, Jul 30, 2015

Apr 9, 2015

14/683041

- Pleasanton CA, US
Derek Burdick - Provo UT, US
Wayne Sheppard - Idaho Springs CO, US
Dennis Empey - Santa Clara CA, US
David Tso - Milpitas CA, US

H04M 3/523
H04M 3/424
H04M 3/42
H04M 3/51

Systems and methods for managing multi-tenant callback services may be provided via a multi-tenant services integration platform. Several multi-tenant software as a service applications may be offered as a hosted software solution via the multi-tenant services integration platform. Various applications may deploy and support a shared tenant and shared services environment where there can be many different customers (companies and users) running in their own virtual partition from a single application instance. The applications may be multi-tenant aware and integrated into an administration portal which integrates several shared tenant services. The tenant model may allow for customized application configurations to be run from a single application instance. Further, improved methods for providing callback management, calculating estimated wait times, and providing for callback initiation may be integrated in such multi-tenant services.