Debra P Millage

Dallas/Fort Worth Area

Outsourcing/Offshoring

Alorica - Topeka, Kansas Area Nov 2011 - Jun 2012
Site Director
Orange Hippo - Dallas, TX Jul 2010 - Jul 2011
Chief Operating Officer
July Business Services Sep 2007 - May 2008
Vice President Business Systems
Stream 2005 - 2008
Vice President Business Systems
Stream Global Services 2005 - 2008
VP Business Systems

BPO
Outsourcing
Call Center
Process Improvement
Vendor Management
Workforce Management
Contact Centers
Operations Management
Service Delivery
Team Building
Customer Experience
Offshoring
Change Management
Sla
Customer Satisfaction
P&L Management
Call Center Development
Business Process Improvement
Performance Management
Avaya
CRM
Call Centers
Inbound Marketing
Troubleshooting
Start-ups
Team Leadership
Leadership
Employee Engagement
Process Engineering
Team Management
Cross-functional Team Leadership
Software Documentation
Executive Management
Strategy
Customer Service
Management
Quality Assurance
Process Management
Telecommunications
Telemarketing
Operational Excellence
Transition Management
Business Transformation
Coaching
Six Sigma
Metrics
Program Management