Work:
Strategic Lending Group
El Paso, TX
Jun 2012 to Dec 2014
Senior Mortgage Banker
Wells Fargo Home Mortgage
San Antonio, TX
Apr 2011 to May 2012
Loan Administration Manager/Home Preservation Manager
Wells Fargo Home Mortgage
San Antonio, TX
Jun 2010 to Apr 2011
Collections Supervisor 2
Wells Fargo Bank, NA
Austin, TX
2006 to 2010
Branch Manager 2
Wells Fargo Financial
San Antonio, TX
Oct 2005 to Nov 2006
Credit Manager/Assistant Branch Manager
Education:
St. Mary's University
San Antonio, TX
1997 to 2002
Bachelor of Arts in Psychology, Business
Skills:
SKILLS<br/>* 7 years of management experience in both retail and call center environment<br/>* Implements tactics to de-escalate problem situations immediately<br/>* Teaches techniques for transitioning from problem solving to sales opportunities<br/>* 11 plus years of comprehensive knowledge and experience in the financial and mortgage <br/> industry<br/>* Extensive knowledge in both retail and consumer direct lending<br/>* Able to establish and engineer winning teams through a positive and proactive leadership <br/> style<br/>* Outstanding communication, presentation, and sales skills<br/>* 11 plus years of underwriting knowledge and experience for home equity loans, lines of <br/> credit, credit cards, auto loans, VA, and FHA loans<br/>* General knowledge of Fannie Mae, Freddie Mac, and Ginnie Mae selling and servicing <br/> guidelines<br/>* Strong negotiator with capabilities to shape organizational culture<br/>* Strong ability in personnel interviewing, training, and motivating<br/>* Ability to achieve immediate and long-term goals and meet operational deadlines<br/>* Dynamic and charismatic individual whose goal-oriented talents are transferable to any <br/> environment and tailored to excel in leading a large scale operation<br/>* Strong conflict resolution skills<br/>* Proficient with all Microsoft Office applications, Ellie Mae Encompass360, Optimal Blue, Ellie Mae WebCenter, Velocify Lead Manager, CMS Avaya Systems, Loan Sifter, and email
