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Darryl P Hymel

from Batavia, IL
Age ~71
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Also known as:
Darryl Peter Hymel, Darryl D Hymel, Darryl F Hymel, Darryl R Hymel, Daryl P Hymel, Daryl D Hymel, Darryl P Co-Trustees, Darryl P Ttees
Phone and address:
38W240 Christina Ct, Batavia, IL 60510
(630) 879-8348
Related to:
Joseph E Byrne, 43Mitchell J Hymel, 32Thomas M Hymel, 34Brian J Hymel, 30Daniel R Hymel, 36Matthew P Hymel, 37Donna M Hymel, 73
Connected to:
Christina H Hymel, 40Deborah J Hymel, 69Francis B Hymel, 94Jessica Hymel, 36Joelle M Hymel, 63Kim Hymel, 55Larry J Hymel, 84Shelbi L Hymel, 31Tracey A Hymel, 38Buster Hymen, 45

Darryl Hymel Phones & Addresses

  • 38W240 Christina Ct, Batavia, IL 60510 (630) 879-8348
  • Antioch, IL
  • Naperville, IL
  • Lane, IL
  • 38W240 Christina Ct, Batavia, IL 60510 (630) 567-2068

Work

Position: Sales Occupations

Education

Degree: High school graduate or higher

Emails

d***[email protected]

Publications

Us Patents

Remote Acd Data Base Modification Via Telephone

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US Patent:
6366665, Apr 2, 2002
Filed:
Feb 16, 2000
Appl. No.:
09/505206
Inventors:
Darryl Hymel - Batavia IL
Tim Moore - Naperville IL
Assignee:
Rockwell Electronic Commerce Corp. - Wood Dale IL
International Classification:
H04M 3523
US Classification:
37926503, 379 8801, 379 8816, 37926505
Abstract:
A method and apparatus are provided for allocating resources within an automatic call distributor. The method includes the steps of receiving an incoming call from a supervisor on a voice channel of the automatic call distributor and routing the incoming call to an autoattendant of the automatic call distributor. The method further includes the steps of presenting the supervisor with a set of options regarding the allocation of resources within the automatic call distributor, receiving a change request from the supervisor and executing the change request.

Automatic Call Distribution System Agent Log-On With Pseudo-Port

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US Patent:
6574332, Jun 3, 2003
Filed:
Jan 24, 2000
Appl. No.:
09/489631
Inventors:
Tim Moore - Naperville IL
Paul Fischer - Downers Grove IL
Darryl Hymel - Batavia IL
Assignee:
Rockwell Electronic Commerce Technologies LLC - Wood Dale IL
International Classification:
H04M 300
US Classification:
37926502, 37926602
Abstract:
Method and apparatus for accomplishing an agent log-on to an automatic call distribution system, which requires a telephone identifier corresponding with an agent, without making a circuit switched telephone connection or using a circuit switched voice port. A pseudo-port is used to emulate the circuit switched voice port, permitting completion of the log-on, and permitting execution of âcallâ handling functions with respect to the agent for âcallsâ not requiring a circuit switched telephone connection.

Acd Tier Based Routing

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US Patent:
6577727, Jun 10, 2003
Filed:
Feb 22, 2000
Appl. No.:
09/510740
Inventors:
Darryl Hymel - Batavia IL
Assignee:
Rockwell Electronic Commerce Corp. - Wood Dale IL
International Classification:
H04M 300
US Classification:
37926505, 37926601
Abstract:
A method is provided for assigning agents of a plurality of agent groups to a agent pool for answering a call based upon a time delay for answering the call. The method includes the steps of designating a first agent group as candidates for answering a call based upon first availability, forming an expanded group of the first group and at least some agents of a second group when the time delay exceeds a threshold and assigning the call to an agent of the expanded group based upon first availability.

Automatic Call Distribution System Contact Routing With Media-Port

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US Patent:
6590971, Jul 8, 2003
Filed:
Mar 1, 2000
Appl. No.:
09/516074
Inventors:
James Bryla - Naperville IL
Paul Fischer - Downers Grove IL
Darryl Hymel - Batavia IL
Assignee:
Rockwell Electronic Commerce Technologies LLC - Wood Dale IL
International Classification:
H04L 1266
US Classification:
37926502, 37926509
Abstract:
Method and apparatus for routing a non-circuit switched contact to an agent in a circuit switched telephony-based automatic call distribution (ACD) system, without using a voice port for the external contact. A media-port is used to emulate the voice port, permitting the routing of the non-circuit switched contact through the telephony-based ACD system.

Method Of Modifying Speech To Provide A User Selectable Dialect

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US Patent:
6598021, Jul 22, 2003
Filed:
Jul 13, 2000
Appl. No.:
09/615392
Inventors:
Craig R. Shambaugh - Wheaton IL, 60187
Anthony Dezonno - Bloomingdale IL, 60108
Mark J. Power - Carol Stream IL, 60188
Kenneth Venner - Winfield IL, 60190
Jared Bluestein - Plymouth NH, 03264
James Martin - Woodside CA, 94062
Darryl Hymel - Batavia IL, 60510
Laird C. Williams - St. Charles IL, 60175
International Classification:
G10L 2100
US Classification:
704270, 704257, 379 8806
Abstract:
A method and apparatus for adjusting a dialect for an oral presentation provided by an agent of an organization to a human target of the organization through a communications network. The method includes the steps of determining a dialect to be used by the agent for communicating with the target, modifying the dialect of the oral presentation of the agent for communicating with the target based upon the determined dialect and presenting the modified oral presentation to the target.

Natural Language Agent For Monitoring A Threaded Discussion

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US Patent:
6804668, Oct 12, 2004
Filed:
Sep 26, 2000
Appl. No.:
09/669983
Inventors:
Craig R. Shambaugh - Wheaton IL
Anthony Dezonno - Bloomingdale IL
Mark J. Power - Carol Stream IL
Kenneth Venner - Winfield IL
Jared Bluestein - Plymouth NH
Jim F. Martin - Woodside CA
Darryl Hymel - Batavia IL
Laird C. Williams - St. Charles IL
Assignee:
Rockwell Electronic Commerce Corp. - Wood Dale IL
International Classification:
G06F 1730
US Classification:
707 6, 707 10, 707203
Abstract:
A method and apparatus are provided for identifying textual information for use in a threaded discussion. The method includes the steps of detecting key words and key words in context of the threaded discussion and weighting the detected words based upon an information content and context of each word and upon a time period since each word was last used to produce a weighted information content of the threaded discussion. The method further includes the steps of searching for and locating textual information within a database with an information content related to the weighted information content, comparing the information content of the located textual information with the weighted information content to provide an objective difference value and presenting the located textual information to the discussion where the objective difference value exceeds a threshold value.

Method Of Providing Background And Video Patterns

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US Patent:
6885744, Apr 26, 2005
Filed:
Dec 20, 2001
Appl. No.:
10/027197
Inventors:
Jared Bluestein - Wilmot NH, US
Anthony Dezonno - Bloomingdale IL, US
Mark J. Power - Carol Stream IL, US
Kenneth Venner - Las Flores CA, US
James F. Martin - Woodside CA, US
Darryl Hymel - Batavia IL, US
Craig R. Shambaugh - Wheaton IL, US
Laird C. Williams - Raleigh NC, US
Assignee:
Rockwell Electronic Commerce Technologies, LLC - Wood Dale IL
International Classification:
H04M003/00
US Classification:
37926509, 379 8817, 37926502
Abstract:
A method and apparatus are provided for presenting background sensory information to a call participant through a call connection. The method includes the steps of determining an identity of the call participant from call associated information and presenting the call participant with predetermined background sensory information through the call connection based upon the identity of the caller.

Method Of Creating Scripts By Translating Agent/Customer Conversations

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US Patent:
6970821, Nov 29, 2005
Filed:
Sep 26, 2000
Appl. No.:
09/670093
Inventors:
Craig R. Shambaugh - Wheaton IL, US
Anthony Dezonno - Bloomingdale IL, US
Mark J. Power - Carol Stream IL, US
Jared Bluestein - Wilmot NH, US
Kenneth Venner - Winfield IL, US
Jim F. Martin - Woodside CA, US
Darryl Hymel - Batavia IL, US
Laird C. Williams - St. Charles IL, US
Assignee:
Rockwell Electronic Commerce Technologies, LLC - Wood Dale IL
International Classification:
G10L021/00
G10L015/26
G10L015/18
H04M001/64
US Classification:
704270, 704257, 704235, 379 8801, 379 8811
Abstract:
A method and apparatus are provided for presenting script to be followed by a telemarketer during a threaded conversation with a customer. The method includes the steps of recognizing a word content of a response of the customer to a first portion of the presented script and detecting key words and key words in context of the response. The method further includes the steps of evaluating the detected key words and key words in context to determine an information content, comparing the information content of the evaluated words with an information content of a plurality of expected customer responses and selecting the expected customer response with a closest relative match and following a script associated with the selected expected customer response of the customer as a second portion of the presented script.
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Darryl P Hymel from Batavia, IL, age ~71 Get Report