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Daiquiri Gleaves Phones & Addresses

  • Atlanta, GA
  • Albany, GA
  • 3558 Turtle Cove Ct, Marietta, GA 30067 (770) 956-9402 (770) 980-1447
  • 10135 Wolf Den Ln, Knoxville, TN 37932
  • 3558 Turtle Cove Ct SE, Marietta, GA 30067 (678) 357-4749

Work

Position: General manager - system operations & resource planning

Education

School / High School: The University of Tennessee- Knoxville, TN 2006 Specialities: Bachelor of Science in Communications

Skills

Customer Service • Airlines • Aviation • Operations Management • Process Improvement • Team Building • Marketing Strategy • Call Centers • Program Management • Strategy • Leadership • Team Leadership • Airports • Management • Training • Strategic Planning • Change Management • Cross Functional Team Leadership • Performance Management • Customer Experience • Call Center • Customer Satisfaction • Coaching • Quality Assurance

Industries

Airlines/Aviation

Resumes

Resumes

Daiquiri Gleaves Photo 1

Director - Reservations Field Operations

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Location:
Atlanta, GA
Industry:
Airlines/Aviation
Work:
Delta Air Lines Jan 2009 - Jul 2010
Call Center Director

Delta Air Lines Jan 2009 - Jul 2010
Director - Reservations Field Operations

Delta Air Lines May 2006 - Jan 2009
General Manager, Customer Care

Delta Air Lines Sep 2004 - Apr 2006
General Manager, Reservation Sales Strategy

Delta Air Lines Apr 2001 - Sep 2004
General Manager, In-Flight Service, Domestic Operations
Education:
University of Tennessee, Knoxville
Bachelors, Bachelor of Science, Communications, Journalism
Skills:
Customer Service
Airlines
Aviation
Operations Management
Process Improvement
Team Building
Marketing Strategy
Call Centers
Program Management
Strategy
Leadership
Team Leadership
Airports
Management
Training
Strategic Planning
Change Management
Cross Functional Team Leadership
Performance Management
Customer Experience
Call Center
Customer Satisfaction
Coaching
Quality Assurance
Daiquiri Gleaves Photo 2

Daiquiri Gleaves Marietta, GA

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Work:
General Manager - System Operations & Resource Planning
May 2013 to 2000

Delta Air Lines, Inc

Jun 2010 to Apr 2013
Director - Reservations Field Operations

Atlanta Reservations

Jan 2009 to May 2010
Call Center Director I

Corporate Customer Care

May 2006 to Dec 2008
General Manager

Delta Air Lines, Inc

Oct 2004 to Apr 2006
General Manager - Reservation Sales Strategy

Delta Air Lines, Inc

Apr 2001 to Sep 2004
General Manager - In-Flight Service - Domestic Operations

Delta Air Lines, Inc

May 2000 to Apr 2001
Manager - Planning & Performance - Customer Care

Delta Air Lines, Inc

Jan 2000 to Apr 2000
Customer Service Division - Executive Start-up

Airport (Technology) Renewal

Mar 1999 to Jan 2000
Airport Customer Service

Delta Air Lines, Inc

Feb 1997 to Feb 1999
Manager - Planning & Performance - Customer Care

Consumer Affairs

Mar 1993 to Feb 1997
Analyst, Coordinator

Delta Air Lines, Inc

Apr 1978 to Feb 1993
Relocation Coordinator, Supervisor, Sales Agent - Reservations Sales

Education:
The University of Tennessee
Knoxville, TN
2006 to 2008
Bachelor of Science in Communications

Daiquiri S Gleaves from Atlanta, GA, age ~67 Get Report