Resumes
Resumes
![Daiquiri Gleaves Photo 1 Daiquiri Gleaves Photo 1](/img/not-found.png)
Director - Reservations Field Operations
View pageLocation:
Atlanta, GA
Industry:
Airlines/Aviation
Work:
Delta Air Lines Jan 2009 - Jul 2010
Call Center Director
Delta Air Lines Jan 2009 - Jul 2010
Director - Reservations Field Operations
Delta Air Lines May 2006 - Jan 2009
General Manager, Customer Care
Delta Air Lines Sep 2004 - Apr 2006
General Manager, Reservation Sales Strategy
Delta Air Lines Apr 2001 - Sep 2004
General Manager, In-Flight Service, Domestic Operations
Call Center Director
Delta Air Lines Jan 2009 - Jul 2010
Director - Reservations Field Operations
Delta Air Lines May 2006 - Jan 2009
General Manager, Customer Care
Delta Air Lines Sep 2004 - Apr 2006
General Manager, Reservation Sales Strategy
Delta Air Lines Apr 2001 - Sep 2004
General Manager, In-Flight Service, Domestic Operations
Education:
University of Tennessee, Knoxville
Bachelors, Bachelor of Science, Communications, Journalism
Bachelors, Bachelor of Science, Communications, Journalism
Skills:
Customer Service
Airlines
Aviation
Operations Management
Process Improvement
Team Building
Marketing Strategy
Call Centers
Program Management
Strategy
Leadership
Team Leadership
Airports
Management
Training
Strategic Planning
Change Management
Cross Functional Team Leadership
Performance Management
Customer Experience
Call Center
Customer Satisfaction
Coaching
Quality Assurance
Airlines
Aviation
Operations Management
Process Improvement
Team Building
Marketing Strategy
Call Centers
Program Management
Strategy
Leadership
Team Leadership
Airports
Management
Training
Strategic Planning
Change Management
Cross Functional Team Leadership
Performance Management
Customer Experience
Call Center
Customer Satisfaction
Coaching
Quality Assurance
![Daiquiri Gleaves Photo 2 Daiquiri Gleaves Photo 2](/img/not-found.png)
Daiquiri Gleaves Marietta, GA
View pageWork:
General Manager - System Operations & Resource Planning
May 2013 to 2000
Delta Air Lines, Inc
Jun 2010 to Apr 2013
Director - Reservations Field Operations
Atlanta Reservations
Jan 2009 to May 2010
Call Center Director I
Corporate Customer Care
May 2006 to Dec 2008
General Manager
Delta Air Lines, Inc
Oct 2004 to Apr 2006
General Manager - Reservation Sales Strategy
Delta Air Lines, Inc
Apr 2001 to Sep 2004
General Manager - In-Flight Service - Domestic Operations
Delta Air Lines, Inc
May 2000 to Apr 2001
Manager - Planning & Performance - Customer Care
Delta Air Lines, Inc
Jan 2000 to Apr 2000
Customer Service Division - Executive Start-up
Airport (Technology) Renewal
Mar 1999 to Jan 2000
Airport Customer Service
Delta Air Lines, Inc
Feb 1997 to Feb 1999
Manager - Planning & Performance - Customer Care
Consumer Affairs
Mar 1993 to Feb 1997
Analyst, Coordinator
Delta Air Lines, Inc
Apr 1978 to Feb 1993
Relocation Coordinator, Supervisor, Sales Agent - Reservations Sales
May 2013 to 2000
Delta Air Lines, Inc
Jun 2010 to Apr 2013
Director - Reservations Field Operations
Atlanta Reservations
Jan 2009 to May 2010
Call Center Director I
Corporate Customer Care
May 2006 to Dec 2008
General Manager
Delta Air Lines, Inc
Oct 2004 to Apr 2006
General Manager - Reservation Sales Strategy
Delta Air Lines, Inc
Apr 2001 to Sep 2004
General Manager - In-Flight Service - Domestic Operations
Delta Air Lines, Inc
May 2000 to Apr 2001
Manager - Planning & Performance - Customer Care
Delta Air Lines, Inc
Jan 2000 to Apr 2000
Customer Service Division - Executive Start-up
Airport (Technology) Renewal
Mar 1999 to Jan 2000
Airport Customer Service
Delta Air Lines, Inc
Feb 1997 to Feb 1999
Manager - Planning & Performance - Customer Care
Consumer Affairs
Mar 1993 to Feb 1997
Analyst, Coordinator
Delta Air Lines, Inc
Apr 1978 to Feb 1993
Relocation Coordinator, Supervisor, Sales Agent - Reservations Sales
Education:
The University of Tennessee
Knoxville, TN
2006 to 2008
Bachelor of Science in Communications
Knoxville, TN
2006 to 2008
Bachelor of Science in Communications