Colleen Marie Hess

220 Robin Hood St, Roscommon, MI 48653

Utilities

Electric Power Systems Aug 2012 - Oct 2017
Administrative Assistant
Mountain High Tree, Lawn and Landscape 2012 - 2012
Customer Service Representive
United Water May 1989 - Dec 2011
Administrative Assistant

Customer Service
Microsoft Word
Microsoft Office
Powerpoint
Project Management
Energy
Microsoft Excel
Outlook
Software Documentation
Sales
Administrative Assistance
Team Building
Process Improvement
Strategic Planning
Budgets
Administrative Assistants
Accounts Payable
Office Administration
Invoicing
Spreadsheets
Office Management
Telephone Skills
Data Entry

Washington, DC

Information Technology And Services

Booz Allen Hamilton
Associate
Experis/Manpower Group
Business Systems Analyst at Client Booz Allen Hamilton
The College Board Nov 2014 - Mar 2017
Senior Information and Data Analyst
Bae Systems Information Technology Apr 2011 - Aug 2014
Principal Requirements Analyst
Hewlett-Packard Apr 2009 - Mar 2011
Requirements Analyst and Release Lead

Gw Investment Institute
Master of Science, Masters, Information Systems James Madison University
Masters, Bachelors, Bachelor of Business Administration, Master of International Studies The George Washington University
Masters James Madison University
Bachelors, Business

Sdlc
Pmo
Requirements Analysis
Requirements Management
Software Project Management
Business Analysis
Testing
Scrum
Software Documentation
Telecommunications
Requirements Gathering
User Acceptance Testing
Agile Methodologies
Integration
Software Quality Assurance
Project Management
Quality Center
Systems Analysis
Visio
Sharepoint
Business Process
Business Requirements
Itil
It Strategy
Business Process Improvement
Business Intelligence
Data Warehousing
Process Improvement
Data Modeling
Sql
Project Delivery
Analysis
Release Management
Test Cases
System Testing
Information Technology
Business Process Design
Manual Testing
It Management
Enterprise Architecture
Etl
Waterfall
Cloud Computing
Test Planning
Functional Requirements
Pmi
Business Objects
Technical Leadership
Pmp
Software Development Life Cycle

Project Management Professional
Certified Business Analyst Professional
Certified Scrummaster
Itil V3 Foundations
Itil Service Strategy
Itil Service Design
11352

Washington, DC