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Charles Jolissaint Phones & Addresses

  • 795 Belfair Ct, Sunnyvale, CA 94087
  • 3935 Mainsail Pl, Soquel, CA 95073 (831) 476-8466
  • 3935 Mainsail Pl, Soquel, CA 95073

Work

Company: Edify Jan 1999 to Dec 2001 Position: Vice president chief technology officer

Education

Degree: Master of Science, Masters School / High School: Stanford University 1965 to 1996 Specialities: Communications, Engineering, Electronics

Industries

Computer Software

Professional Records

License Records

Charles H. Jolissaint

Address:
3935 Mainsail Pl, Soquel, CA 95073
License #:
PE.0015149 - Expired
Category:
Civil Engineer
Issued Date:
Jul 8, 1975
Expiration Date:
Mar 31, 2004
Type:
Electrical and Computer Engineer

Resumes

Resumes

Charles Jolissaint Photo 1

Charles Jolissaint

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Location:
Sunnyvale, CA
Industry:
Computer Software
Work:
Edify Jan 1999 - Dec 2001
Vice President Chief Technology Officer

Jolissaint Engineering Jan 1999 - Dec 2001
Retired
Education:
Stanford University 1965 - 1996
Master of Science, Masters, Communications, Engineering, Electronics
Stanford University 1966 - 1972
Doctorates, Doctor of Philosophy, Engineering, Philosophy
Louisiana State University 1961 - 1965
Bachelors, Bachelor of Science, Communications, Engineering, Electronics

Business Records

Name / Title
Company / Classification
Phones & Addresses
Charles Jolissaint
Chief Technology Officer
Convergys Corporation
Data Processing/Preparation
303 Bryant St, Mountain View, CA 94041
(650) 386-3300

Publications

Us Patents

Web Page Synchronization System And Method

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US Patent:
6463149, Oct 8, 2002
Filed:
Sep 15, 1995
Appl. No.:
08/529166
Inventors:
Charles H. Jolissaint - Sunnyvale CA
Xuan McRae - Fremont CA
Assignee:
Edify Corporation - Santa Clara CA
International Classification:
H04M 164
US Classification:
37926509, 379 8817, 379 9309, 37926501, 37921001, 37926607
Abstract:
A system and method are provided for routing data base information obtained in an automated Internet message response to a subsequently selected live agent. An electronic workforce identifies the customer, pulls customer identification, pulls a record on the customer, provides information requested by customer, and permits the customer to select a live agent, provides the live agent number to determine the network identification number. Accordingly, the live agent receives data base information on a customer at the time the live agent begins conversation with the customer.

Coordinated Transfer Of Voice And Information Through A Digital Switch

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US Patent:
48052094, Feb 14, 1989
Filed:
Dec 9, 1987
Appl. No.:
7/131070
Inventors:
William T. Baker - Palo Alto CA
Charles M. Buffum - San Jose CA
Charles H. Jolissaint - Sunnyvale CA
Gregg W. Kerlin - Los Gatos CA
Assignee:
International Business Machines - Armonk NY
International Classification:
H04M 358
US Classification:
379 96
Abstract:
In many business applications, data about a client is created and entered on an agent's data terminal during a teleconference with the client. Often, it is necessary to transfer the client to a specialist during the course of the conversation. This invention describes a method of transferring the call and the data terminal information associated with the call to any available phone extension with an associated data terminal. A Computerized Branch Exchange (CBX) is used to transfer the call and pass a host program the phone source extension and the destination extension for the transfer. The host program looks up the source and destination extensions in a phone to terminal file and determines the network address of the data terminals involved and transfers the appropriate host application terminal display to invoke a transfer of display information. The host application sends the data terminal information to the destination data terminal display in conjunction with the transferred phone call.

Coordinated Transfer Of Voice And Information Through A Network Of Digital Switches

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US Patent:
49426028, Jul 17, 1990
Filed:
Jan 6, 1989
Appl. No.:
7/294524
Inventors:
William T. Baker - Palo Alto CA
Charles M. Buffum - San Jose CA
Charles H. Jolissaint - Sunnyvale CA
Gregg W. Kerlin - Los Gatos CA
Assignee:
International Business Machines Corporation - Armonk NY
International Classification:
H04M 358
H04M 714
US Classification:
379212
Abstract:
In many business applications, data about a client is created and entered on an agent's data terminal during a teleconference with the client. Often, it is necessary to transfer the client to a specialist during the course of the conversation. This invention describes a method of transferring the call and the data terminal information associated with the call to any available phone extension with an associated data terminal. A plurality of Computerized Branch Exchanges (CBX) are joined via a network means to facilitate the transfer of the call and pass a host program the phone source extension and the destination extension for the transfer. The host program looks up the source and destination extensions in a phone to terminal file and determines the network address of the data terminals involved and transfers the appropriate host application terminal display to invoke a transfer of display information. The host application sends the data terminal information to the destination data terminal display in conjunction with the transferred phone call.

Finite Storage-Time Queue

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US Patent:
41631242, Jul 31, 1979
Filed:
Jul 24, 1978
Appl. No.:
5/927185
Inventors:
Charles H. Jolissaint - Sunnyvale CA
Assignee:
Rolm Corporation - Santa Clara CA
International Classification:
H04Q 364
US Classification:
179 18D
Abstract:
A queuing technique for message communication systems having a plurality of caller handsets and multiple tariff communication links. In response to toll call requests, the lowest tariff links are scanned for availability. If no such link is available, a request is stored in a finite time, fixed storage queue, and the lowest tariff links are repeatedly scanned for availability. If no such link becomes available within a predetermined maximum time period, or if the number of requests stored in the queue exceeds a predetermined maximum number, the next lowest tariff links are scanned and the caller handset corresponding to the oldest stored request is connected to an available one of such links. If none of the next lowest tariff links are available, the oldest caller is connected to one of the regular tariff links. A second queue may be added between the next lowest tariff link group and the regular tariff link group to provide serial tandem queues or serial concatenated queues.

Host Load Balancing

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US Patent:
49493736, Aug 14, 1990
Filed:
Jan 6, 1989
Appl. No.:
7/294316
Inventors:
William T. Baker - Palo Alto CA
Charles M. Buffum - San Jose CA
Charles H. Jolissaint - Sunnyvale CA
Gregg W. Kerlin - Los Gatos CA
Assignee:
International Business Machines Corporation - Armonk NY
International Classification:
H04M 1106
US Classification:
379 96
Abstract:
In many business applications, data about a client is created and entered on an agent's data terminal during a teleconference with the client. Often, it is necessary to transfer the client to a specialist during the course of the conversation. This invention describes a method of selecting the optimal phone extension, based on balancing agent load, from a group of phones to transfer the call and the data terminal information associated with the call to. A Computerized Branch Exchange (CBX) is used to transfer the call and pass a host program the phone source extension and the destination extension for the transfer. The host program looks up the source and destination extensions in a phone to terminal file and determines the network address of the data terminals involved and transfers the appropriate host application terminal display to invoke a transfer of display information. The host application sends the data terminal information to the destination data terminal display in conjunction with the transferred phone call.

Call Tagging User Information In A Telephonic Environment

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US Patent:
51812398, Jan 19, 1993
Filed:
Mar 27, 1992
Appl. No.:
7/861172
Inventors:
Charles H. Jolissaint - Sunnyvale CA
Assignee:
ROLM Systems - Santa Clara CA
International Classification:
H04M 358
US Classification:
379 96
Abstract:
Method and apparatus for permitting host applications processors to read information from and/or to write information into a database which is stored at a switching machine which interfaces with the host applications processors. The information relates to a caller and the database record for the caller is maintained as long as the caller has an ongoing telephone call at the switch.

Network Device Information Exchange

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US Patent:
52764400, Jan 4, 1994
Filed:
May 6, 1991
Appl. No.:
7/701322
Inventors:
Charles H. Jolissaint - Sunnyvale CA
Ronald D. Martin - Durham NC
Stephen A. Owen - Raleigh NC
William C. Schaal - Turnersville NJ
Gary R. Shippy - Cary NC
John G. Stevenson - Raleigh NC
Assignee:
International Business Machines Corporation - Santa Clara CA
International Classification:
H04J 116
US Classification:
34082502
Abstract:
A network has a plurality of devices connected together in pairs. When a physical connection between a pair of devices is initiated, the devices exchange information regarding a unique device identifier, and details of the physical connection. This information is provided in a report to a network manager. When a failure occurs on the network, the connection information is used to locate the failure.

Distributed Cbx System Employing Packet Network

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US Patent:
43130364, Jan 26, 1982
Filed:
Feb 19, 1980
Appl. No.:
6/122415
Inventors:
Michael D. Jabara - San Francisco CA
Charles H. Jolissaint - Sunnyvale CA
David Lieberman - Palo Alto CA
John D. Edwards - Campbell CA
Assignee:
Rolm Corporation - Santa Clara CA
International Classification:
H04M 706
US Classification:
179 18AD
Abstract:
A distributed CBX system which provides a virtual network between remotely located CBXs is disclosed. The CBXs are connected to both a voice network and a packet network. A first CBX may interrogate a second CBX to determine, by way of example, the status of a called station at the second CBX over the packet network. The second CBX not only provides the status of the called station but also provides, if the called station is clear, the number of a free incoming line at the second CBX. In this manner, the first CBX can place a call to both an available line and station at the second CBX. Alternatively, because of facility availability or tariff structures, the call may be originated over common carrier facilities in the reverse direction originating over common carrier facilities from the called party end.
Charles H Jolissaint from Sunnyvale, CA, age ~81 Get Report