Bryant Monarrez

8770 west Bryn Mawr Ave, Chicago, IL 60631

Telecommunications

Tbi Inc.
Strategic Partner Manager
Tbi Inc.
Enterprise Vendor Specialist
Tbi Inc. Sep 2015 - Feb 2016
Opportunity Assessment Training Lead
Tbi Inc. Aug 2014 - Feb 2015
Customer Retention
Tbi Inc. Aug 2014 - Feb 2015
Product Support Specialist

Illinois State University 2006 - 2010
Michigan Technological University

Telecommunications
Account Management
Product Knowledge
Customer Service
Business Partner Support
Sales
Customer Retention
Partnerships
Netsuite
Sales Force
Microsoft Office
Solution Selling
Microsoft Excel
Managed Services
Direct Sales
Unified Communications
Mpls
Voip
Wireless
Call Centers
Multiprotocol Label Switching
Voice Over Ip
Wireless Technologies
Contact Centers

Children

English
Spanish

Ringcentral Communications Professional

Bed Bath and Beyond
Normal, IL
Apr 2012 to Oct 2013
Customer Service Rep/Sales Associate
Front Desk
Bloomington, IL
Mar 2012 to Oct 2012
Customer Service Assistant, Super 8
Flexible Steel Lacing Inc
Downers Grove, IL
Apr 2009 to Sep 2009
Help Desk and Systems Information Intern

Illinois State University
May 2012
Bachelors of Arts in Spanish

Data Entry Analyst, Customer Service Specialist/Representative, Windows administration, Over six years of Customer Service experience. Bilingual Fluent in English/Spanish (read, speak, write). Can work in a fast paced environment and have the ability to multi-task. Able to communicate with customers via phone, email and chat. Time management and organizational skills working as a team or independently. Outstanding service determined by customer compliments during previous employments. Well developed oral and written skills. Proficient in Microsoft Office, XP, Vista, 7 and other software. 90 Words Per Minute typing speed.