Brett C Frazer

434 north 20Th St, San Jose, CA 95112

Consumer Services

Sun Basket
Vice President of Customer Service
Sutherland Global Services Nov 2014 - Jan 2016
Director of Client Services
Adobe Jan 2011 - May 2014
Senior Organizational Development Consultant
Adobe Jun 2008 - Dec 2010
Director - Apgc Customer Care
Microsoft 2005 - 2008
Regional Director - Apgc Customer Service

Strategy
Vendor Management
Process Improvement
Cross Functional Team Leadership
Program Management
Management
Change Management
Team Leadership
Training
Organizational Development
Negotiation
Performance Management
Team Management
Public Speaking
Outsourcing
Human Resources
Project Management
Business Analysis
Coaching
Career Development
Customer Satisfaction
Leadership Development
Business Process Improvement
Workshop Facilitation
Organizational Effectiveness
Employee Engagement
Business Transformation
Event Planning
Executive Coaching
Management Consulting
Systems Thinking
Talent Management
Six Sigma
Team Facilitation
Teamwork

Social Services
Community Awareness
Civil Rights and Social Action
Education
Environment
Poverty Alleviation
Photography
Fitness
Human Rights

Snr Organizational Development Consultant at Adobe Systems

San Jose, California

Computer Software

Adobe Systems since Jan 2011
Snr Organizational Development Consultant
Adobe Systems Jun 2008 - Dec 2010
Director Customer Care
Microsoft Asia 2002 - 2008
APGC Customer Service Director
Microsoft 1996 - 2008
APGC Customer Service Director

Process Improvement DMAIC
Career Development
Public Speaking
Negotiation
Vendor Management
Group Facilitation
Event Planning
Photography
Lightroom
Basic Photoshop
Basic Indesign
Process Improvement
Workshop Facilitation
Strategy
Management
Change Management
Team Leadership
Business Strategy
Project Management
Business Process Improvement
Account Management
Strategic Planning
Customer Satisfaction
Cross-functional Team Leadership
Program Management
Systems Thinking

Photography; Sculpting; Cycling; Fitness; Community awareness

Adobe Systems
San Jose, CA
2011 to 2014
Senior Organizational Development Consultant
Adobe Systems
Singapore
2008 to 2010
Asia Pacific Customer Care Director
Microsoft
Singapore
2005 to 2008
Asia Pacific and Greater China Customer Service Director / Regional Manager
Microsoft

2002 to 2005
Asia Pacific Regional Customer Service Operations Manager
Microsoft
Las Colinas, TX
2001 to 2002
Customer Service Benchmarking Program Manager

University Of
Arlington, TX
2000
Certificate of Business Management Level 7 in Customer Service

Six Sigma Green Belt, PROSCI Certified Change Practitioner & Trainer, Innovation Games Facilitator, SDI Facilitator