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Brent A Shelkey

from Huntersville, NC
Age ~50
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Also known as:
Brent Alan Shelkey, Brent M Shelkey
Phone and address:
17241 Pennington Dr, Huntersville, NC 28078
(704) 724-3595
Related to:
Laura Judy Visioni, 51Judith Ann Judy, 75Tammy Judy, 57Ronnie Hanselman, 40Leroy Nickels, 90
Connected to:
Ryan S Shelkey, 40Barbara J Shelkin, 67Akeem T Shell, 41Alicia D Shell, 51Allan C Shell, 65Ann A Shell, 76Barbara Shell, 72Betty M Shell, 85Brandon D Shell, 42Brittany L Shell, 44

Brent Shelkey Phones & Addresses

  • 17241 Pennington Dr, Huntersville, NC 28078 (704) 724-3595
  • 8924 Whistlers Chase Dr, Charlotte, NC 28269 (704) 875-8481
  • 13678 Bent Tree Cir, Centreville, VA 20121 (703) 815-3032
  • Springfield, VA

Work

Company: Tiaa Feb 2020 Position: Lead user experience researcher

Education

Degree: Bachelors, Bachelor of Arts School / High School: James Madison University 1992 to 1996 Specialities: English, Education, Spanish Language, Spanish

Skills

User Centered Design • Information Architecture • Usability • Content Management • Accessibility • Interaction Design • E Commerce • Usability Testing • Visio • Card Sorting • Technical Writing • Requirements Gathering • Project Management • Agile Methodologies • User Experience • User Interface • Intranet • User Interface Design • Wireframes • Wire Framing

Interests

The Mountains • Seth Godin • Information Visualization • User Experience • The Beach • Tom Peters • Harry Potter • Photography • Bluegrass • Books • William Goldman • Travel • Usability • Accessibility

Emails

b***[email protected]

Industries

Financial Services

Resumes

Resumes

Brent Shelkey Photo 1

Lead User Experience Researcher

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Location:
17241 Pennington Dr, Huntersville, NC 28078
Industry:
Financial Services
Work:
Tiaa
Lead User Experience Researcher
Bank of America Jul 2006 - Nov 2014
Usability Engineer
Premier Inc. Oct 2004 - May 2006
Web Project and Product Manager
Premier Inc. Feb 2000 - Oct 2004
Interaction Designer and Usability Analyst
Premier Inc. Jan 1999 - Feb 2000
Web Analyst and Junior Developer
Education:
James Madison University 1992 - 1996
Bachelors, Bachelor of Arts, English, Education, Spanish Language, Spanish West Springfield High School 1988 - 1992
Skills:
User Centered Design
Information Architecture
Usability
Content Management
Accessibility
Interaction Design
E Commerce
Usability Testing
Visio
Card Sorting
Technical Writing
Requirements Gathering
Project Management
Agile Methodologies
User Experience
User Interface
Intranet
User Interface Design
Wireframes
Wire Framing
Interests:
The Mountains
Seth Godin
Information Visualization
User Experience
The Beach
Tom Peters
Harry Potter
Photography
Bluegrass
Books
William Goldman
Travel
Usability
Accessibility

Publications

Us Patents

Instant Customer Service Feedback System

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US Patent:
20160125484, May 5, 2016
Filed:
Oct 31, 2014
Appl. No.:
14/530209
Inventors:
- CHARLOTTE NC, US
Alicia C. Jones-McFadden - Fort Mill SC, US
Craig Sobol - Waxhaw NC, US
Brent Alan Shelkey - Huntersville NC, US
Kimberly Ya-chin Chang - Houston TX, US
Sarah Beth Gottfried - Gottfried OH, US
Wang Liang - Pasadena CA, US
Neha Rani Rathi - Reston VA, US
Anthony Scott Wong - Union KY, US
International Classification:
G06Q 30/02
H04L 29/06
Abstract:
Embodiments of the invention provide instant customer service feedback during a communication session with the customer. The system initiate a video conference communication session between the customer and the business agent that comprises providing a multimedia interface between the agent and the customer that provides the agent and the customer with an audio and video feedback of one another. After initiating the video conference communication session, a customer feedback interface configured to receive feedback from the customer in real-time during the video conference communication session is presented on the display of the customers apparatus such that the system may receive, in real-time, feedback provided by the customer via the customer feedback interface.

Request Tracker Tool

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US Patent:
20160125525, May 5, 2016
Filed:
Oct 31, 2014
Appl. No.:
14/530333
Inventors:
- CHARLOTTE NC, US
Alicia C. Jones-McFadden - Fort Mill SC, US
Craig Sobol - Waxhaw NC, US
Brent Alan Shelkey - Huntersville NC, US
Kimberly Ya-chin Chang - Houston TX, US
Sarah Beth Gottfried - Westlake OH, US
Wang Liang - Pasadena CA, US
Neha Rani Rathi - Reston VA, US
Anthony Scott Wong - Union KY, US
International Classification:
G06Q 40/02
G06F 21/62
Abstract:
Embodiments of the invention are directed to systems, methods and computer program products for providing an online banking customer interface with comprehensive access to all of the customer's accounts, an activity list and any outstanding customer requests. Embodiments determine that the customer has been authenticated to a financial institution online banking session; in response to determining the customer has been authenticated, initiate presentation of a customer interface comprising a listing of all of the customer's accounts, an activity list, and a listing of all of the customer's requests; determine a status of at least one customer request; and present the status of the at least one customer request. Some embodiments present a resolution process associated with at least one customer request that includes a plurality of steps to be completed, a plurality of expected completion dates each associated with the steps, and a current step.

Routing Calls To Preferred Agents

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US Patent:
20160127555, May 5, 2016
Filed:
Oct 31, 2014
Appl. No.:
14/530350
Inventors:
- Charlotte NC, US
Alicia C. Jones-McFadden - Fort Mill SC, US
Craig Sobol - Waxhaw NC, US
Brent Alan Shelkey - Huntersville NC, US
Kimberly Ya-chin Chang - Houston TX, US
Sarah Beth Gottfried - Charlotte NC, US
Wang Liang - Pasadena CA, US
Neha Rani Rathi - Reston VA, US
Anthony Scott Wong - Union KY, US
International Classification:
H04M 3/523
H04M 3/54
H04N 7/14
Abstract:
Embodiments are directed to routing customer calls to preferred agents. Embodiments receive a call from a customer using a user device; determine an identity of the customer; retrieve information associated with the matching entry; based at least in part on the retrieved information, select one or more agents; and route the call to one of the selected agents. Some embodiments determine a telephone number from which the call was received; comparing the telephone number with a plurality of entries in a customer information database; and determining that the telephone number matches an entry in the database. Other embodiments receive a communication from the user device indicating that the customer has placed the call; determine that the customer is currently authenticated through an online banking session or a mobile application on the user device; and receive a communication from the user device indicating the customer's identity.

Review Bucket For Video Conferences

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US Patent:
20160127683, May 5, 2016
Filed:
Oct 31, 2014
Appl. No.:
14/530052
Inventors:
- CHARLOTTE NC, US
Alicia C. Jones-McFadden - Fort Mill SC, US
Craig Sobol - Waxhaw NC, US
Brent Alan Shelkey - Huntersville NC, US
Kimberly Ya-chin Chang - Houston TX, US
Sarah Beth Gottfried - Westlake OH, US
Wang Liang - Pasadena CA, US
Neha Rani Rathi - Reston VA, US
Anthony Scott Wong - Union KY, US
International Classification:
H04N 7/15
Abstract:
Embodiments of the invention detail systems, computer program products, and methods for providing a review bucket for video conferences. In an exemplary embodiment the system presents on a display a review bucket widget that is configured to receive a plurality of discussion topics for use in a video conference communication session between the customer and a business agent that represents a particular entity. To this extent, the system may additionally receive, within the review bucket widget, an identifier of at least one discussion topic that the customer is interested in discussing during the video conference communication session and transmit the at least one discussion topic to the business agent.

Call Indicator Tool

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US Patent:
20160127684, May 5, 2016
Filed:
Oct 31, 2014
Appl. No.:
14/530137
Inventors:
- Charlotte NC, US
Alicia C. Jones-McFadden - Fort Mill SC, US
Craig Sobol - Waxhaw NC, US
Brent Alan Shelkey - Huntersville NC, US
Kimberly Ya-chin Chang - Houston TX, US
Sarah Beth Gottfried - Westlake OH, US
Wang Liang - Pasadena CA, US
Neha Rani Rathi - Reston VA, US
Anthony Scott Wong - Union KY, US
International Classification:
H04N 7/15
G06F 3/0484
Abstract:
Embodiments of the invention detail systems, computer program products, and methods for providing a call indicator tool. In an exemplary embodiment the system presents, on the display of a video conference apparatus, a call indicator widget linked with a video conference communication session. The call indicator widget may include (i) at least one selectable feature and (ii) at least one label for presenting information to the customer via the call indicator widget. Through user input the system may receive an indication that the customer selected the at least one feature, and in response to receiving the indication, alter the display to present information related to the selectable feature.
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Brent A Shelkey from Huntersville, NC, age ~50 Get Report