Resumes
Resumes

Home Mortgage Customer Service Manager
View pageLocation:
P/O Box 28030, Henrico, VA
Industry:
Banking
Work:
Chase - Columbus, Ohio Area since May 2011
Vendor Call Center Relationship Manager - AVP
Chase - Columbus, Ohio Area 2001 - May 2011
Call Center Operations Manager - AVP
Vendor Call Center Relationship Manager - AVP
Chase - Columbus, Ohio Area 2001 - May 2011
Call Center Operations Manager - AVP
Education:
Malone College 1998 - 1999
Bachelor of Arts (B.A.), Business Administration and Management, General Kent State University 1989 - 1998
Edison South High School 1986 - 1989
Bachelor of Arts (B.A.), Business Administration and Management, General Kent State University 1989 - 1998
Edison South High School 1986 - 1989
Skills:
Call Centers
Process Improvement
Customer Experience
Banking
Management
Loans
Customer Service
Relationship Management
Call Center
Vendor Management
Cross Functional Team Leadership
Mortgage Lending
Mortgage Banking
Risk Management
Mortgage Servicing
Financial Services
Coaching
Loan Servicing
Business Process
Credit
Business Process Improvement
Contact Centers
Operations Management
Customer Satisfaction
Customer Retention
Workforce Management
Sales
Residential Mortgages
Quality Assurance
Consumer Lending
Loss Mitigation
Process Improvement
Customer Experience
Banking
Management
Loans
Customer Service
Relationship Management
Call Center
Vendor Management
Cross Functional Team Leadership
Mortgage Lending
Mortgage Banking
Risk Management
Mortgage Servicing
Financial Services
Coaching
Loan Servicing
Business Process
Credit
Business Process Improvement
Contact Centers
Operations Management
Customer Satisfaction
Customer Retention
Workforce Management
Sales
Residential Mortgages
Quality Assurance
Consumer Lending
Loss Mitigation