Brenda F Hunes

38 Snapdragon Ct, Romeoville, IL 60446

Executive Office

Adp
Sbs Midwest Client Services Manager and Accountant Help Desk Manager
Open Solutions 2005 - 2011
Call Center Manager and Service Delivery Manager
Comcast 1993 - 2004
Call Center Sales and Service Manager and Quality Assurance Manager
Holiday Inn 1989 - 1992
Guest Relations Consultant
Jones Intercable 1987 - 1989
Training Coordinator

Team Leadership
Call Centers
Team Building
Performance Management
Training
Leadership
Organizational Leadership
Strategic Planning
Customer Experience
Operations Management
Call Center Development
Workforce Management
Staff Development
Development and Delivery of Training
Customer Service
Customer Experience Management
Process Improvement
Project Management
Budgets
Ivr
Global Operations
Revenue and Profit Growth
Vendor Relationships
Vendor Contracts
Tqm
Quality Assurance Processes
Organizational Needs Analysis
Public Speaking
Intelligent Call Routing
Customer Service Management
Cross Functional Team Leadership

Cooking
Collecting Antiques
Electronics
Nascar
Upgrading Skills
Home Improvement
Management Training
Reading
Sports
The Arts
Travel
Collecting

Open Solutions Incorporated
Lombard, IL
2005 to 2011
Corporate Financial Solutions Call Center Manager / Service Delivery Manager
Comcast Cable Communications

1994 to 2003
Call Center Manager / Inbound Sales and Retention Manager / Quality Assurance Manager
Holiday Inn Corporation, Oakbrook

1989 to 1993
Guest Relations Consultant
Jones Intercable
Tampa, FL
1987 to 1989
Training Coordinator

Columbia College
Chicago, IL
1987
B.A. in Communications