Resumes
Resumes
Senior Vp, Customer Experience - Corporate Strategy, Innovation, Agile Delivery And Digital
View pageLocation:
102 east Main St, Emmett, ID 83617
Industry:
Financial Services
Work:
U.S. Bank - San Francisco Bay Area since Aug 2012
Vice President, Head of Digital Strategy, Competitive Intelligence and Customer Insights
Forrester Research - San Francisco Bay Area Jan 2011 - Aug 2012
Vice President & Principal Analyst
Forrester Research - San Francisco Bay Area Jan 2008 - Jan 2011
Principal Analyst
Forrester Research - San Francisco Bay Area Oct 2004 - Jan 2008
Senior Analyst
Wells Fargo - San Francisco Bay Area 1997 - 2004
Vice President, Internet Services
Vice President, Head of Digital Strategy, Competitive Intelligence and Customer Insights
Forrester Research - San Francisco Bay Area Jan 2011 - Aug 2012
Vice President & Principal Analyst
Forrester Research - San Francisco Bay Area Jan 2008 - Jan 2011
Principal Analyst
Forrester Research - San Francisco Bay Area Oct 2004 - Jan 2008
Senior Analyst
Wells Fargo - San Francisco Bay Area 1997 - 2004
Vice President, Internet Services
Education:
University of Missouri Apr 1994 - May 1998
MBA, Marketing and Information Systems University of Kansas Aug 1990 - May 1992
BSJ, Advertising University of Missouri Aug 1988 - May 1990
MBA, Marketing and Information Systems University of Kansas Aug 1990 - May 1992
BSJ, Advertising University of Missouri Aug 1988 - May 1990
Skills:
Customer Insight
Analytics
Strategy
Product Management
Retail Banking
Digital Marketing
Mobile Payments
Cross Selling
Marketing Research
Consumer Insights
Mobile Banking
Credit Cards
Mobile Devices
Bill Payment
Financial Services
Consumer Lending
Digital Strategy
Competitive Intelligence
Banking
Money Movement
Digital Sales
Payments
Seo
Email Marketing
Online Banking
Personal Financial Management
Onboarding
Strategic Technology Planning
Team Management
Merchandising
Investments
Person To Person Payments
Survey Research
Strategic Planning
Competitive Analysis
Customer Experience
User Experience
Customer Analysis
Business Intelligence
Internet Banking
Voice of the Customer
Leadership
Segmentation
Strategic Consulting
E Commerce
Management
Market Research
Marketing
Analytics
Strategy
Product Management
Retail Banking
Digital Marketing
Mobile Payments
Cross Selling
Marketing Research
Consumer Insights
Mobile Banking
Credit Cards
Mobile Devices
Bill Payment
Financial Services
Consumer Lending
Digital Strategy
Competitive Intelligence
Banking
Money Movement
Digital Sales
Payments
Seo
Email Marketing
Online Banking
Personal Financial Management
Onboarding
Strategic Technology Planning
Team Management
Merchandising
Investments
Person To Person Payments
Survey Research
Strategic Planning
Competitive Analysis
Customer Experience
User Experience
Customer Analysis
Business Intelligence
Internet Banking
Voice of the Customer
Leadership
Segmentation
Strategic Consulting
E Commerce
Management
Market Research
Marketing
Interests:
Children
Economic Empowerment
Politics
Environment
Education
Economic Empowerment
Politics
Environment
Education