Resumes
Resumes
Facilities Customer Service Representative
View pageLocation:
Brentwood, TN
Industry:
Telecommunications
Work:
West Corporation
Performance Assessment Liason
Performance Assessment Liason
Education:
ITT Technical Institute - Norfolk, VA 2006 - 2010
Associate/Bachelors, Information Technology - Multimedia/ Technical Project Management
Associate/Bachelors, Information Technology - Multimedia/ Technical Project Management
Skills:
Customer Service
Quality Assurance
Troubleshooting
Leadership
Project Management
Team Building
Analysis
Program Management
Microsoft Excel
Microsoft Word
Social Media
Call Center
Strategic Planning
Teamwork
Critical Thinking
Sales
Supervisory Skills
Performance Management
Ms Project
Webinars
Intercall Meeting 5 Webinar Tool
Gotowebinar Tool
Call Center Employee Training
Call Center Quality Assurance
Call Center Employee Coaching
Microsoft Outlook
Ms Powerpoint
Quality Assurance
Troubleshooting
Leadership
Project Management
Team Building
Analysis
Program Management
Microsoft Excel
Microsoft Word
Social Media
Call Center
Strategic Planning
Teamwork
Critical Thinking
Sales
Supervisory Skills
Performance Management
Ms Project
Webinars
Intercall Meeting 5 Webinar Tool
Gotowebinar Tool
Call Center Employee Training
Call Center Quality Assurance
Call Center Employee Coaching
Microsoft Outlook
Ms Powerpoint
Bjorn Shoulders Newport News, VA
View pageWork:
West Customer Management Group
2008 to 2000
Performance Assessment Liaison
West Customer Management Group
Hampton, VA
2006 to 2008
On-The-Job (OJT) Quality Advisor
West Customer Management Group
Hampton, VA
2005 to 2006
Operations Team Leader
West Customer Management Group
Hampton, VA
2004 to 2005
Customer Service Representative (CSR)
Ticketmaster (Call Center Closed Down)
Virginia Beach, VA
2001 to 2004
Customer Service Representative
2008 to 2000
Performance Assessment Liaison
West Customer Management Group
Hampton, VA
2006 to 2008
On-The-Job (OJT) Quality Advisor
West Customer Management Group
Hampton, VA
2005 to 2006
Operations Team Leader
West Customer Management Group
Hampton, VA
2004 to 2005
Customer Service Representative (CSR)
Ticketmaster (Call Center Closed Down)
Virginia Beach, VA
2001 to 2004
Customer Service Representative
Education:
ITT Technical Institute
Norfolk, VA
2008 to 2010
Bachelor of Science in Project Management
ITT Technical Institute
Norfolk, VA
2006 to 2008
Associate of Applied Science in Information Technology / Multimedia
Norfolk, VA
2008 to 2010
Bachelor of Science in Project Management
ITT Technical Institute
Norfolk, VA
2006 to 2008
Associate of Applied Science in Information Technology / Multimedia
Skills:
MS Word, MS PowerPoint, GoToMeeting, InterCall Meeting 5 webinar tool, Siebel Customer Relationship Management 8.1 (CRM), MS Publisher, MS Excel