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Bjorn A Shoulders

from Antioch, TN
Age ~47

Bjorn Shoulders Phones & Addresses

  • 248 Chimneytop Dr, Antioch, TN 37013
  • Brentwood, TN
  • 606 Moring Ct, Newport News, VA 23608 (757) 874-5019
  • 7402 Jarvis Pl, Newport News, VA 23605
  • Portsmouth, VA
  • Bay City, TX
  • Hampton, VA

Work

Company: West customer management group 2008 Position: Performance assessment liaison

Education

School / High School: ITT Technical Institute- Norfolk, VA 2008 Specialities: Bachelor of Science in Project Management

Skills

MS Word • MS PowerPoint • GoToMeeting • InterCall Meeting 5 webinar tool • Siebel Customer Relationship Management ... • MS Publisher • MS Excel

Industries

Telecommunications

Resumes

Resumes

Bjorn Shoulders Photo 1

Facilities Customer Service Representative

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Location:
Brentwood, TN
Industry:
Telecommunications
Work:
West Corporation
Performance Assessment Liason
Education:
ITT Technical Institute - Norfolk, VA 2006 - 2010
Associate/Bachelors, Information Technology - Multimedia/ Technical Project Management
Skills:
Customer Service
Quality Assurance
Troubleshooting
Leadership
Project Management
Team Building
Analysis
Program Management
Microsoft Excel
Microsoft Word
Social Media
Call Center
Strategic Planning
Teamwork
Critical Thinking
Sales
Supervisory Skills
Performance Management
Ms Project
Webinars
Intercall Meeting 5 Webinar Tool
Gotowebinar Tool
Call Center Employee Training
Call Center Quality Assurance
Call Center Employee Coaching
Microsoft Outlook
Ms Powerpoint
Bjorn Shoulders Photo 2

Bjorn Shoulders Newport News, VA

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Work:
West Customer Management Group

2008 to 2000
Performance Assessment Liaison

West Customer Management Group
Hampton, VA
2006 to 2008
On-The-Job (OJT) Quality Advisor

West Customer Management Group
Hampton, VA
2005 to 2006
Operations Team Leader

West Customer Management Group
Hampton, VA
2004 to 2005
Customer Service Representative (CSR)

Ticketmaster (Call Center Closed Down)
Virginia Beach, VA
2001 to 2004
Customer Service Representative

Education:
ITT Technical Institute
Norfolk, VA
2008 to 2010
Bachelor of Science in Project Management

ITT Technical Institute
Norfolk, VA
2006 to 2008
Associate of Applied Science in Information Technology / Multimedia

Skills:
MS Word, MS PowerPoint, GoToMeeting, InterCall Meeting 5 webinar tool, Siebel Customer Relationship Management 8.1 (CRM), MS Publisher, MS Excel
Bjorn A Shoulders from Antioch, TN, age ~47 Get Report