Benjamin Ehren Kraft

Austin, TX

Automotive

The Home Depot Sep 2013 - Mar 2015
Product Support Technician - Hardware and Pos Tier 01
The Home Depot Sep 2013 - Mar 2015
Product Support Technician - Hardware and Pos Tier 02
General Motors Sep 2012 - Sep 2013
Infotainment Customer Support Advisor
General Motors 2010 - 2012
Customer Care and Subscriber Advocacy and Call Performance and Technical Assistance
2010 - 2012
Product Support Technician

Customer Service
Microsoft Office
Microsoft Excel
Management
Microsoft Word
Leadership
Microsoft Powerpoint
Vehicles
Data Analysis
Technical Training
Computer Hardware
Computer Repair
Computer Maintenance
Computer Hardware Troubleshooting
Computer Hardware Installation
Desktop Computers
Computer Literacy
Computer Networking
Computer Network Operations
Customer Satisfaction
Customer Support
Customer Focused Service
Conflict Resolution
Dispute Resolution
Client Issue Resolution
Call Quality

Aditya Birla Minacs
Warren, MI
Aug 2011 to Jul 2012
OnStar Technical Assistance Advisor
Aditya Birla Minacs
Warren, MI
Dec 2010 to Aug 2011
OnStar Call Performance Analyst
Convergys
Warren, MI
Aug 2010 to Dec 2010
OnStar Subscriber Advocacy Team Advisor
Convergys
Warren, MI
Feb 2010 to Aug 2010
OnStar Customer Care Advisor
Kohl's Department Stores
Fort Gratiot, MI
Jan 2009 to Feb 2010
Customer Service Associate
WCMU PBS
Mount Pleasant, MI
Aug 2008 to Dec 2008
Camera Operator
Kohl's Department Stores
Mount Pleasant, MI
Jun 2007 to Dec 2008
Customer Service Associate

Central Michigan University
Mount Pleasant, MI
2004 to 2008
BA in Broadcasting and Cinematic Arts with a Minor in Cinematic Studies

Word Processing, Windows XP, Windows Vista, Windows 7, Call Management, Customer Management, Technical Assistance, Video Camera Operation, Creation of Streaming Media for the Internet, Website Creation, Proficient with Microsoft Office Suite, Able to Multi-Task