Beatrice A Agyapong

Baltimore, MD

Hospital & Health Care

Quest Diagnostics
Patient Services Supervisor
Quest Diagnostics
Iop Transition Specialist
Quest Diagnostics May 2018 - Jul 2019
Patient Service Representative Iii- Floater
Quest Diagnostics Jun 2017 - Apr 2018
Patient Service Representative Ii- Site Lead
Quest Diagnostics Sep 2011 - May 2017
Patient Service Representative I

University of Maryland - University College 2019 - 2020
Masters, Informatics Towson University 2015 - 2016
Bachelors, Bachelor of Science, Psychology Community College of Baltimore County 2013 - 2015
Associates, Associate of Arts, General Studies

Data Analysis
Data Entry
Case Management
Customer Service
Patient Advocacy
Confidentiality
Clinical Supervision
Microsoft Office
Medical Devices
Collaborative Problem Solving
Training
Management
Leadership
U.s. Health Insurance Portability and Accountability Act
Strategic Planning
Cardiopulmonary Resuscitation
Research
Healthcare Management
Health Informatics
Home Care
Organization Skills
At Risk
Primary Care
Behavioral Health
Social Determinants of Health

Quest Diagnostics

Sep 2011 to Present
Phlebotomist
Family Health Center of Baltimore
Baltimore, MD
Jun 2009 to Sep 2011
Phlebotomist/Medical Assistant
Sherton Hotel Baltimore North
Dulaney Village, MD
Oct 2008 to Oct 2010
Night Auditor

Sojourner Douglass College
Baltimore, MD
2010 to 2014
BS in Nursing
Tesst College Of Technology
Towson, MD
2008 to 2009
Certificate in Medical Assistant And Phlebotomy

Typing 40 WPM, Handling Detailed Work, Multitasking Skills, Computer Knowledge, Professional Communcations, Strong Front Office Skills, Proficient with Multiple Computers, First Aid Knowlegde, Phlebotomy, Vital Signs, Capillary Sticks, ICD-9 Coding, Medical Terminology, Patient Education, Aseptic Terminology, Autoclave Techniques, Peak Flow Measurements, Medication Calculation, Medical Anatomy Knowledge, Patient Care, etc