Ann M Minzenmayer

3156 Chapel Downs Dr, Dallas, TX 75229

Telecommunications

Getaroom.com Jun 2016 - Feb 2018
Supervisor
Maximus Federal Services, Inc. Jun 2015 - Dec 2015
Supervisor
Best Retail Solutions Jul 2013 - Dec 2014
Customer Service Manager
Microsoft Aug 2012 - Mar 2013
Call Center Manager
Western Wood Supply Aug 2011 - Aug 2012
Vp- Sales and Marketing

Telecommunications
Call Centers
Crm
Management
Leadership
Vendor Management
Team Leadership
Project Management
Product Management
Voip
Call Center
Managed Services
Customer Service
Customer Satisfaction
Telephony
Process Improvement
Sales
Cross Functional Team Leadership
Account Management
Training
Program Management
Operations Management
Enterprise Software
Solution Selling
Unified Communications
Business Process Improvement
B2B
Forecasting
Team Building
Sales Management
Service Delivery
Analysis
Coaching
Negotiation
Project Planning
Business Process
Security
Customer Experience
Iso 9000
Product Development
Budgets
Business Development
Human Resources
Recruiting
Sales Operations
Cloud Computing
Customer Retention
Saas
Marketing
Strategy

Call Center Applications
Customer Experience
Call Center Dallas
Operations Management
Contact Centers
Customer Satisfaction
Inbound Customer Call Centers
Customer Advocate
Customer Loyalty
Mentoring
Customer Account Management
Customer Relationship Management
Customer Service
Call Center Coppell
Call Center Dfw
Customer Focused Culture
Customer Care
Business Process Improvement

Call Center Mgr at Microsoft

Dallas, Texas

Telecommunications

Microsoft since 2012
Call Center Mgr
Western Wood Supply - San Bernardino CA Aug 2011 - Aug 2012
VP- Sales/ Marketing
Verizon Business 1996 - 2010
Customer Service Manager- Leader
GTE NetworkServices 1995 - 1996
Customer Contract Administrator
GTE Headquarters 1995 - 1995
Customer Senior Administrator

Project Management
Call Center
Telecommunications
Managed Services
Vendor Management
Customer Service
Negotiation
VoIP
Telephony
Iso 9000
Leadership
Cross-functional Team Leadership
Analysis
Management
Call Centers
Unified Communications
B2B
Customer Satisfaction
Operations Management
Enterprise Software
Product Management
Account Management
CRM
Training
Project Planning
Team Leadership
Coaching
Cloud Computing
Customer Retention
Product Development
Budgets
Program Management

Customer Account Management Operations Management Business Process Improvement Call Center Applications Call Center Coppell Call Center Dallas Call Center DFW Contact Centers Customer Care Customer Experience Customer Focused Culture Customer Loyalty Customer Relationship Management Customer Satisfaction Customer Service Mentoring Customer Advocate Inbound Customer Call Centers

Leadership Award for Outstanding Customer Service, Ovation Award for Team Management