Work:
Mercedes Benz USA
Montvale, NJ
Jul 2010 to Jan 2011
Blackberry Technician
AT&T Mobility
Paramus, NJ
Nov 2008 to Jul 2010
Enterprise Technical Support Core Specialist
AT&T Mobility
Paramus, NJ
Apr 2007 to 2008
Laptop Connect Technical Support Specialist
AT&T Mobility
Paramus, NJ
2007 to Jan 2007
Advanced Network Services Technical Support Specialist
AT&T Mobility
Paramus, NJ
Oct 2006 to 2007
Business End User Care
Education:
Passaic County Community College
Paterson, NJ
Sep 2006 to Dec 2006
Information Technology, Computer Science
Universidad Technologica De Santiago
Santiago, Regin Metropolitana
Jan 2005 to Dec 2005
Skills:
Extensive experience with Blackberry and Blackberry Enterprise Server Administration. On-Call, Blackberry experience 6+ years of solid technical help desk experience Hands-on and proactive Excellent problem-solving abilities Ability to work well within teams and foster teamwork Remote access technologies: (VPN, dial-up, terminal services) GUI and Tools: Ms Office, Remedy Operating Systems: Windows 7, XP, Vista, Windows 2003, Trainings completed: Blackberry Enterprise Server Training 5.0 Blackberry Device Support Center Expert Blackberry Server Support Specialist Blackberry Solutions Designer
