Resumes
Resumes
Telecom Engineer At Dell
View pagePosition:
Telecom Engineer at Dell, Principal Consultant at iTeleSolutions
Location:
Orlando, Florida Area
Industry:
Telecommunications
Work:
Dell since Oct 2012
Telecom Engineer
iTeleSolutions since Mar 2009
Principal Consultant
NetOne International, Inc. Oct 2009 - Oct 2012
Center Technology Manager
Vyvary International Inc Mar 2006 - Mar 2009
President/CIO
Vyvary Oct 2004 - Mar 2006
Technology & Operations Director
Telecom Engineer
iTeleSolutions since Mar 2009
Principal Consultant
NetOne International, Inc. Oct 2009 - Oct 2012
Center Technology Manager
Vyvary International Inc Mar 2006 - Mar 2009
President/CIO
Vyvary Oct 2004 - Mar 2006
Technology & Operations Director
Education:
Mississippi State University 1983 - 1988
Master, Computer Science
Master, Computer Science
Skills:
Call Center
Avaya
IVR
CTI
ACD
PBX
Modular Messaging
Avaya PBX
Audix
Customer Service
Unified Communications
Troubleshooting
Telephony
Call Recording
Voice Mail
Call Routing
VoIP
IEX
Contact Centre
Outbound
Unified Messaging
Telecommunications
Call Centers
Contact Centers
Inbound Marketing
Customer Satisfaction
Call Logging
Customer Service Management
Asterisk Systems
SIP Trunking
Avaya
IVR
CTI
ACD
PBX
Modular Messaging
Avaya PBX
Audix
Customer Service
Unified Communications
Troubleshooting
Telephony
Call Recording
Voice Mail
Call Routing
VoIP
IEX
Contact Centre
Outbound
Unified Messaging
Telecommunications
Call Centers
Contact Centers
Inbound Marketing
Customer Satisfaction
Call Logging
Customer Service Management
Asterisk Systems
SIP Trunking
Amir Elmasri
View page
Amir Elmasri Winter Park, FL
View pageWork:
Dell
Oct 2012 to 2000
Telecom Engineer
NetOne International
Orlando, FL
2009 to Oct 2012
Technology/Telecom Director
VYVARY
Winter Park, FL
2005 to 2008
VYVARY
2005 to 2008
Technology/Telecom Director
ICM
2002 to 2004
Telecom/IT Manager
ICM
Winter Park, FL
1996 to 2004
Ethnic Marketing both on & off Shore
ICM
1999 to 2001
Telecom/Enterprise Infrastructure Manager
ICM
1996 to 1998
Telecom Manager
MARY HOLMES COLLEGE
West Point, MS
1988 to 1995
Oct 2012 to 2000
Telecom Engineer
NetOne International
Orlando, FL
2009 to Oct 2012
Technology/Telecom Director
VYVARY
Winter Park, FL
2005 to 2008
VYVARY
2005 to 2008
Technology/Telecom Director
ICM
2002 to 2004
Telecom/IT Manager
ICM
Winter Park, FL
1996 to 2004
Ethnic Marketing both on & off Shore
ICM
1999 to 2001
Telecom/Enterprise Infrastructure Manager
ICM
1996 to 1998
Telecom Manager
MARY HOLMES COLLEGE
West Point, MS
1988 to 1995
Education:
Mississippi State University
Aug 1988
Masters of Computer Science
Alfateh University
May 1980
Bachelor of Science in Mathematics
Aug 1988
Masters of Computer Science
Alfateh University
May 1980
Bachelor of Science in Mathematics