Allison E Jones

A-Lot

Jan 2014 to Jun 2014
Cashier/Shift Manager
Auntie Anne's Pretzels

2012 to 2013
Shift Manager
McDonalds

2008 to 2010
Cashier
Alorica Inc

2009 to 2009
Phone Customer Service Representative
Sunset Zoo

2006 to 2008
Concession stand/Gift shop worker- Customer Service

SHE Boutique

Apr 2012 to 2000
Owner
BANK OF AMERICA - Global Delivery Center of Expertise
Charlotte, NC
Jul 2007 to Jan 2010
Senior Change Analyst-t
BANK OF AMERICA INVESTMENTS - Brokerage
Charlotte, NC
Apr 2006 to Jun 2007
QA/ Trainer
BANK OF AMERICA INVESTMENTS
Charlotte, NC
Jan 2005 to Apr 2006
Team Lead for Investment Call Center
BANK OF AMERICA INVESTMENTS -High Net Worth Group
Charlotte, NC
Oct 2001 to Jan 2005
Client Relations Manager / Sr. Operations Analyst

University of Phoenix
Charlotte, NC
2010 to 2000
Bachelors of Art in Business Management
University of North Carolina Charlotte
Harrison, IN
1986 to 1988
Business Administration

Results-oriented, versatile and hard-working professional with extensive experience in Finance, Investments, and Client Relations. Expertise in research analysis, program development and implementation, while providing superior customer service to meet client needs. * Self-motivated and reliable team leader with strong leadership and training abilities; has excellent communications and interpersonal abilities to build relationships with clients, staff and management to ensure positive customer relations and successful problem resolution. * Strong professional who works well independently or in team environment, manages resources effectively, creatively problem solves, and works efficiently in stressful and fast-paced environments. Prioritizing responsibilities to meet time-sensitive deadlines. * Veteran of the United States Armed Forces/ ARMY Finance Specialist. * Technical Proficiency: Microsoft Word, Excel, PowerPoint; Lotus Notes, and several Bank designed programs.