Inventors:
David W. Lohrey - Belvedere CA
Alexander R. Danel - Menlo Park CA
International Classification:
G06K 500
Abstract:
A system for automated, attendant-free customer interface for services such as laundry and dry cleaning processing or rental of items such as videotapes enables customers to order services and pick up processed orders using a general purpose, undedicated credit card. A retrieval device upon appropriate command retrieves a customer's processed order and brings it to a customer interface panel door, which opens to enable the customer to pick up his processed order. Included in the customer interface panel are a card reader for reading the customer's credit card, a display for presenting information and instructions to the customer, a menu of services for selection by the customer and a keyboard or other input device to select desired services. A printer is included for printing a receipt and/or a transaction record. The system includes a computer at each remote machine facility outlet for handling functions associated with the credit card reader, instructing the retrieval device to retrieve orders, for operating a display, for handling the customer input device, and for creating a transaction record.
