US Patent:
20210336905, Oct 28, 2021
Inventors:
- New York NY, US
Alan Gilchrest - Bellevue WA, US
Ravikiran Chittari - Cupertino CA, US
Bodhi Deb - Seattle WA, US
Assignee:
LIVEPERSON, INC. - New York NY
International Classification:
H04L 12/58
G06F 40/30
Abstract:
The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically transfer messaging between a network device and a terminal device to a type of bot based on intents identified from the messaging. Further, techniques are provided to track performance of the selected type of bot during automation.