Adele Elaine Shakal

San Diego, CA

Internet

Pandora Jan 2018 - Feb 2019
Senior Application Administrator Atlassian
Sirius Xm Radio Inc. Jan 2018 - Feb 2019
Senior Application Administrator Atlassian
Cisco Sep 2014 - Dec 2017
Project Manager Technical Lead
Metacloud Jul 2012 - Sep 2014
Director, Project and Knowledge Management
University of Southern California Aug 2006 - Jul 2012
Technical Project Manager

Claremont Graduate University 2005 - 2006
Caltech 1991 - 1997
Bachelors, Bachelor of Science, Geochemistry Center Grove High School 1991

System Administration
Cloud Computing
Project Management
Unix
Data Center
Enterprise Software
It Management
Business Analysis
Databases
Technical Documentation
Disaster Recovery
Project Planning
Itil
Knowledge Management
Business Process Improvement
Management
Disaster Preparedness
Incident Management
It Project Management
Jira
Wikis
Zendesk
Knowledge Transfer
Systems Analysis
Emergency Services
Technical Writing
Infrastructure
Confluence
It Operations
Cross Functional Team Leadership
Technical Communication
Technical Presentations
Business Process Analysis
Atlassian Jira
Jira Administration
Google Apps
Openstack
Data Analysis
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft Powerpoint
Omnigraffle
Microsoft Project
Html
Jql

Science and Technology
Education
Arts and Culture
Environment

Itil V3 Foundation Certificate
Advanced Unix System, Networking and Utilities Certificate
Unix System Management and Administration Certificate

Director, Project and Knowledge Management at Metacloud

Greater Los Angeles Area

Information Technology and Services

Metacloud - Pasadena, CA since Jul 2012
Director, Project and Knowledge Management
University of Southern California, Information Technology Services Aug 2006 - Jul 2012
Technical Project Manager
University of Southern California, Information Technology Services - Greater Los Angeles Area Mar 2006 - Aug 2006
IT Knowledge Manager/Documentation Specialist (Consultant)
Information Technology Services, California Institute of Technology Oct 1997 - Nov 2005
System Administrator/Documentation Coordinator/Webmaster
GNP Computers Jun 1996 - Oct 1997
Webmaster

Claremont Graduate University 2005 - 2006
California Institute of Technology 1991 - 1997
BS, Geochemistry

Business Analysis
Disaster Preparedness
Disaster Recovery
Systems Analysis
System Administration
IT Project Management
Project Management
Technical Writing
Technical Documentation
Web Design
Wikis
Knowledge Management
Visio
Databases
ITIL
Emergency Services
Cloud Computing
Unix
Business Process Improvement
Portfolio Management
Project Portfolio Management
IT Operations
IT Service Management
Technical Communication
Google Apps
Data Center Relocation
Technical Presentations
Knowledge Transfer
Confluence
JIRA
Usability
Cross-functional Team Leadership
Social Media
Team Building
OpenStack
Data Center
Project Planning

USC ITS Team Collaborative Excellence: Hardware Team (Honorary Member)
USC ITS Departmental Staff, Leadership & Peer Recognition Awards
Relating to my project management work on the enterprise data center relocation project, the Hardware Team included me as an honorary member when we were awarded the department's Team Collaborative Excellence award for 2007. The project was a monumental, complex effort, and I'm so honored to have been considered the "maestro" of the enterprise relocation.
USC ITS Most Valuable Employee
USC ITS Departmental Staff, Leadership & Peer Recognition Awards
2008 ITS Leadership Award, ITS Most Valuable Employee, "For going beyond the scope of his or her job in support of the university's or department's mission."

ITIL v3 Foundation Certificate, Loyalist Certification Services
Advanced UNIX System, Networking and Utilities Certificate, Center for Advanced Computer Technology (CACT) at Cal Poly Pomona
UNIX System Management and Administration Certificate, Center for Advanced Computer Technology (CACT) at Cal Poly Pomona