Communication Systems, Communication Devices, And Related Methods For Routing Calls Between Communication Devices Having Users With Different Abilities
- Salt Lake City UT, US Brett Thelin - Herriman UT, US Scot L. Brooksby - American Fork UT, US Merle L. Walker - Sandy UT, US
International Classification:
H04N 7/14 H04M 3/46 H04M 3/42
Abstract:
A group routing server, communication devices, and related methods are described. The group routing server may comprise a processor operably coupled with communication elements and memory, and be configured to determine a destination communication device from among a plurality of communication devices to which an incoming call is to be routed, determine whether an assistive communication service is needed for providing interpretive services based, at least in part, on differing communication abilities between a far-end user associated with a far-end communication device initiating the incoming call and a near-end user associated with the destination communication device, route the incoming call to the assistive communication service according to the routing rules if the assistive communication device is determined to be needed, and route the incoming call directly to the communication service according to the routing rules if the assistive communication device is not determined to be needed.
Systems Including And Methods Of Operating Communication Devices Assigned Individual And Group Identities
Jesse Parent - Cottonwood Heights UT, US Richard Shields - Salt Lake City UT, US Scot L. Brooksby - Highland UT, US Merle L. Walker - Sandy UT, US Lane Walters - American Fork UT, US Jason Andersen - West Jordan UT, US
Assignee:
Sorenson Communications, Inc. - Salt Lake City UT
International Classification:
H04N 7/14
US Classification:
348 1412
Abstract:
Systems and methods for operating a plurality of communication devices configured to be associated with a user group. Each communication device of the plurality of communication devices may be configured to communicate with one or more servers both as an individual communication device with an individual unique identifier assigned thereto and as the user group with a group unique identifier assigned thereto.
Communication Systems And Related Methods For Notifying Devices Having A Plurality Of Unique Identifiers About Missed Communications
- Salt Lake City UT, US Merle L. Walker - West Jordan UT, US Richard Shields - Salt Lake City UT, US
Assignee:
Sorenson Communications, Inc. - Salt Lake City UT
International Classification:
G09B 21/00
US Classification:
434112
Abstract:
Apparatuses and methods for notifying a group of communication devices about a missed call are disclosed. Each communication device is associated with a group identifier that is shared with all the communication devices in a group. Each communication device is also associated with an individual identifier that is unique to that communication device. An unanswered communication to the group identifier is received on all the communication devices in the group. A first communication device transmits to a remote server an acknowledgement notification that the unanswered communication related to the group identifier has been acknowledged by the user. A clear indicator indicating that the unanswered communication has been acknowledged is transmitted from the remote server to all the devices in the group except the first communication device. Each of the communication devices receiving the clear indicator can then clear its indicator that notifies the user of a missed call.
User Interface For Creating And Administering A User Group, And Methods Of Operating Such
Lane Walters - American Fork UT, US Merle L. WALKER - Sandy UT, US Tara AULT - Lehi UT, US Jarret M. GILL - Sandy UT, US
Assignee:
Sorenson Communications, Inc. - Salt Lake City UT
International Classification:
H04L 29/06
US Classification:
715753
Abstract:
Devices and methods for creating and administering a user group with a user interface of a communication device. One or more servers are configured to address the communication device with an individual unique identifier assigned to the communication device. The one or more servers are also configured to address the communication device with a group unique identifier assigned to the new user group.