John Jay Ford

JF Promotions, Inc.
Stevens Point, WI
Jun 1998 to 2014
President / Promotional Director
Securus Payments, Inc
Portland, OR
Mar 2013 to Nov 2013
Merchant Consultant
NCO (Best Buy)
Joplin, MO
Nov 2010 to Dec 2011
Customer Service Representative, Order Support, Floor Support Staff for All Departments, Management, Reward Zone Agent, Personal Shopper and Sales Agent.
Service Repair Solutions (Identifix)
Las Vegas, NV
Aug 2006 to Apr 2009
Market Area Representative

Missouri Southern State University
Joplin, MO
1983 to 1984
not complete in Business Administration
Ed W Clark High School
Las Vegas, NV
1980 to 1983
Carthage High School
Carthage, MO
1979 to 1980
General Studies

Sales,Customer Service, Customer Retention, Account Management, Team Building, Sales Management,Call Center, CRM,Customer Satisfaction, Advertising, Advertisement, Inside Sales, Workforce Management, Outsourcing, Operations Management, Avaya, Performance Management, Coaching, Vendor Management, Training, Strategy, Sales Process, Contract Negotiation, Direct Sales, Sales Operations, B2B, Cold Calling, Lead Generation, Telemarketing, Process Improvement, Social Media Marketing, Profit, Fundraising, Competitive Analysis, Business Development, Retail, Leadership, Marketing, Customer Experience, Business Planning, Business Strategy

Securus Payments, Inc
Portland, OR
Mar 2013 to Nov 2013
Merchant Consultant
Evans General Contracting, LLC
Carthage, MO
Aug 2012 to Jan 2013
Job Foreman
Veonox Global, LLC
Carthage, MO
Jun 2012 to Aug 2012
Sales Account Representative
Best Buy
Joplin, MO
Nov 2010 to Dec 2011
Customer Service Representative

Vatterott College
Joplin, MO
2014
Business Management
Missouri Southern State University
Joplin, MO
1983 to 1984
Ed W Clark High School
Las Vegas, NV
1980 to 1983

Bloopar
Seattle, WA
Dec 2012 to Sep 2013
Independant User Researcher and Communications Designer
Labcorp
Seattle, WA
Sep 2008 to Dec 2012
Lab Accessioner
University of Colorado Denver
Denver, CO
May 2007 to Sep 2008
Senior Graphic Designer
Metropolitan State College of Denver
Denver, CO
Jun 2006 to Nov 2007
Communications Designer

University of Washington Seattle
Seattle, WA
2013 to 2015
MS in Human Centered Design and Engineering
University of Washington
Sep 2010 to Aug 2011
Certificate in User Centered Design
Metropolitan State College of Denver
Denver, CO
2003 to 2007
BA in Communications Design

Low fidelity and High Fidelity Prototyping, Client Side Coding using Html/Css, User Research involving Contextual, Semi-Structured Interviews, Card Sorting, Eye Tracking, Affinity Diagramming, Search Log and Click List Analysis. Expertise in Wireframes, Photoshop, Illustrator, Indesign as well as Branding and Identity