Gabriel Sanchez

20230105825, Apr 6, 2023

Oct 5, 2022

17/960640

- Guaynabo PR, US
GABRIEL ALBORS SANCHEZ - Arcadia CA, US
JONATHAN ORTIZ RIVERA - Arcadia CA, US

Celligence International LLC - Guaynabo

G16H 40/20
G06F 40/279
G06F 40/205
G06F 40/35
G16H 10/20

Systems and methods are provided for completing and submitting an electronic form associated with a form-based interface by providing or conversation/chat interface for interacting with an automated software assistant (AA) and/or a human assistant (HA) using natural language commands. The AA (or the HA) guides the user through the fields of the form by asking them questions corresponding to the data fields of the electronic form in accordance with one or more workflow determined based on individual user satisfaction index.

20210281681, Sep 9, 2021

Mar 6, 2020

16/812245

- Guaynabo CA, US
Gabriel Albors Sanchez - Arcadia CA, US
Jonathan Ortiz Rivera - Arcadia CA, US

H04M 3/493
H04M 3/51
H04M 3/523
G06F 3/16
G06F 3/01
H04L 29/08
G06N 20/00

Systems and methods are provided for initiating an Intelligent Virtual Assistant (IVA) for facilitating user interaction with an automated call handling system such as Interactive Voice Response (IVR) system. A computer-implemented method may obtain a command for initiating an IVA system during a call between a mobile device operated by a user and an automated call handling system. Next, the method may obtain a first natural language command from the mobile device, determine a first user action based on the first natural language command, and transmit the determined user action to the automated call handling system. Finally, the method may obtain a first audio response from the automated call handling system in response to the transmitted user action, and transmit the first audio response to the user upon determining that the first audio response includes information associated with the first user request.

20210281682, Sep 9, 2021

Mar 10, 2020

16/814322

- Guaynabo PR, US
Gabriel Albors Sanchez - Arcadia CA, US
Jonathan Ortiz Rivera - Arcadia CA, US

H04M 3/51
G10L 15/22
G06F 3/16
G10L 15/18

Systems and methods are provided for initiating an Intelligent Virtual Assistant (IVA) for facilitating user interaction with the automated call handling system such as Interactive Voice Response (IVR) system. A computer-implemented method may obtain a command for initiating an IVA system during a call between a mobile device operated by a user and an automated call handling system. Next, the method may obtain a first natural language command from the mobile device, determine a first user action based on the first natural language command, and transmit the determined user action to the automated call handling system. Finally, the method may obtain a first audio response from the automated call handling system in response to the transmitted user action, and transmit the first audio response to the user upon determining that the first audio response includes information associated with the first user request.

20210247959, Aug 12, 2021

Apr 27, 2021

17/242153

- Guaynabo PR, US
Gabriel Albors Sanchez - Arcadia CA, US
Jonathan Ortiz Rivera - Arcadia CA, US

PAG Financial International LLC - Guaynabo PR

G06F 3/16
G06F 3/01
G10L 15/22
G10L 15/18
G06F 3/0484
H04L 12/58
H04W 4/12
G06F 9/451

Systems and methods are provided for control and operate a mobile application comprising a graphical user interface (GUI) via natural language commands using a conversation or chat interface associated with a chat application. The chat application may be initiated after obtaining a respective command from a computing device operated by a user. The conversation interface may be displayed adjacent to a mobile application. The conversation interface may be configured to receive user input comprising user commands, and display assistant user input comprising responses generated by an assistant user based on the user input. The mobile application may be updated based on the user input received from the user. The mobile application may be updated comprising outputting an output command associated with one or more actions that may occur in the mobile application.

20210072890, Mar 11, 2021

May 5, 2020

16/867458

- Guaynabo PR, US
Gabriel Albors Sanchez - Arcadia CA, US
Jonathan Ortiz Rivera - Arcadia CA, US

G06F 3/0488
G06F 3/01

Systems and methods are provided for using non-standard haptic commands to control and operate applications or websites. A computer-implemented method may include use non-standard haptic commands to initiate a conversation interface for operating a mobile application. For example, the method may display the conversation interface adjacent to the GUI of the mobile application in response to obtaining a command for initiating a conversation interface. Next, the method may determine a user input area of the mobile application associated with a touchscreen location of the haptic input and obtain information specifying user input received by the user input area of the mobile application. Further, the method may determine a potential user action based the user input received by the user input area of the mobile application, display a first suggestion based on the potential user action the conversation interface, and update the mobile application based on the first suggestion.

20210072952, Mar 11, 2021

Sep 11, 2019

16/567870

- Guaynabo PR, US
Gabriel Albors Sanchez - Arcadia CA, US
Jonathan Ortiz Rivera - Arcadia CA, US

PAG Financial International LLC - Guaynabo PR

G06F 3/16
H04W 4/12
G06F 3/01
G10L 15/22
G10L 15/18
G06F 9/451

Systems and methods are provided for control and operate a mobile application comprising a graphical user interface (GUI) via natural language commands using a conversation or chat interface associated with a chat application. The chat application may be initiated after obtaining a respective command from a computing device operated by a user. The conversation interface may be displayed adjacent to a mobile application. The conversation interface may be configured to receive user input comprising user commands, and display assistant user input comprising responses generated by an assistant user based on the user input. The mobile application may be updated based on the user input received from the user. The mobile application may be updated by outputting an output command associated with one or more actions that may occur in the mobile application.

20210075748, Mar 11, 2021

Sep 9, 2019

16/565452

- Guaynabo PR, US
Gabriel Albors Sanchez - Arcadia CA, US
Jonathan Ortiz Rivera - Arcadia CA, US

PAG Financial International LLC - Guaynabo PR

H04L 12/58
G06F 9/451
G06F 3/0484

Systems and methods are provided for control and operate a mobile application comprising a graphical user interface (GUI) via natural language commands using a conversation or chat interface associated with a chat application. The chat application may be initiated after obtaining a respective command from a computing device operated by a user. The conversation interface may be displayed adjacent to a mobile application. The conversation interface may be configured to receive user input comprising user commands, and display assistant user input comprising responses generated by an assistant user based on the user input. The mobile application may be updated based on the user input received from the user. The mobile application may be updated by outputting an output command associated with one or more actions that may occur in the mobile application.

20200372585, Nov 26, 2020

May 22, 2019

16/419526

- Guaynabo PR, US
Gabriel Albors Sanchez - Arcadia CA, US
Jonathan Ortiz Rivera - Arcadia CA, US

G06Q 50/00
G06Q 10/10

Systems and methods are provided for generating events based on one or more user specified parameters within a geographical area. An event may be generated based on an event location, an event time, and event type, and a participation requirement specified by the event organizer. A potential event participant may receive a notification of the event. A potential event participant may be enrolled in the event upon determining event eligibility of potential event participant.