Work:
Seaport Blvd
Redwood City, CA
Apr 2008 to Dec 2011
Support
Unisys Corp
Feb 2005 to Apr 2008
Helpdesk Agent
Fry's Electronics
Nov 2004 to Feb 2005
Computer sales / customer service / accessory sales
Education:
Texas State University
San Marcos, TX
2010 to 2012
BBA in Business Administration - Management
Skills:
Extremely familiar with computer hardware, knowledge of how to repair iPhone, smart phones, and tablets Knowledge and experience with the following software: Automated ticketing system: Peregrine, Ninjato Microsoft Office: (Access, Excel, Outlook, PowerPoint, and Word) Microsoft Windows: 2000, XP, Vista, Windows 7 Microsoft Active Directory Microsoft Exchange Server Networking experience: TCP/IP, DNS, setting up networks, router configuration, access point PC building (assembly) and troubleshooting hardware issues Troubleshooting and educating end users with various types of software Virus/malware removal experience (Sysinternals, Auto Runs, Process Explorer, TDSSkiller, Gmer, Combofix, Dialafix) Norton Ghost, Hiram's Ultimate Boot CD NewSID, Ultra ISO