Andy Y Lee

7464092, Dec 9, 2008

Apr 4, 2002

10/416410

Andy Lee - Chino Hills CA, US
Paul Hao - Rowland Heights CA, US
Edward Shyh-Tyng Sun - Diamond Bar CA, US
Tracy Tseng - Rancho Cucamonga CA, US
Carrie Renner Edwards - Costa Mesa CA, US
Connie Dentz - Corona CA, US
Vu Tran - West Covina CA, US
Samuel Jen-Chang Chi - Temple City CA, US

Alorica, Inc - Chino CA

G06F 17/30

707 10, 707 3

In accordance with the present invention, a method, system, and program for managing the customer () and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center (), repair facility (), sales force, vendors () and warehouse () to efficiently coordinate the customer and product management process. By allowing access to a common database (), a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.

7707149, Apr 27, 2010

Apr 4, 2001

09/826121

Andy Ming Lee - West Covina CA, US
Paul Hao - Rowland Heights CA, US
Tracy Tseng - Rancho Cucamonga CA, US

Alorica, Inc - Chino CA

G06F 17/30

707 10, 707 3, 7071041

In accordance with the present invention, a method, system, and program for managing the customer and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center, repair facility and warehouse to efficiently coordinate the customer and product management process. By allowing access to a common database, a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.

7792888, Sep 7, 2010

Oct 31, 2007

11/933050

Andy Ming Lee - Chino Hills CA, US
Paul Hao - Rowland Heights CA, US
Tracy Tseng - Rancho Cucamonga CA, US

Alorica, Inc. - Chino CA

G06F 17/30

7079992, 7079991, 707948, 707949

In accordance with the present invention, a method, system, and program for managing the customer and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center, repair facility and warehouse to efficiently coordinate the customer and product management process. By allowing access to a common database, a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.

7792889, Sep 7, 2010

Oct 31, 2007

11/933088

Andy Ming Lee - Chino Hills CA, US
Paul Hao - Rowland Heights CA, US
Tracy Tseng - Rancho Cucamonga CA, US
Carrie Renner Edwards - Costa Mesa CA, US
Connie Dentz - Corona CA, US
Vu Tran - West Covina CA, US
Samuel Jen-Chang Chi - Temple City CA, US

Alorica Inc - Chino CA

G06F 17/30

7079992, 7079991, 707948

Managing customer and product information over a network using a multi-functional management tool uses a computer which is programmed for generating a customer database including customer records, wherein each customer record tracks a customer. The computer updates the customer database from information received from the customer to add or modify a specific customer record indicating customer contact and product purchase information about the customer. The computer is used for updating the product database from information received from a client to add or modify a specific product record indicating product and inventory information about the product. The information can include a troubleshooting sequence for the specific product and a specific problem. One option during at least one part of said troubleshooting sequence includes at least one part sale option as an upselling operation.

20020156797, Oct 24, 2002

Mar 29, 2002

10/112585

Andy Lee - Chino Hills CA, US
Paul Hao - Rowland Heights CA, US
Tracy Tseng - Rancho Cucamonga CA, US
Carrie Edwards - Costa Mesa CA, US
Connie Dentz - Corona CA, US
Vu Tran - West Covina CA, US
Sam Chi - Temple City CA, US

Alorica Inc.

G06F012/00

707/200000

In accordance with the present invention, a method, system, and program for managing the customer and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center, repair facility and warehouse to efficiently coordinate the customer and product management process. By allowing access to a common database, a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.

20080031559, Feb 7, 2008

Jul 13, 2007

11/827692

Dhananjay Bhatt - Laguna Hills CA, US
Oveis Nayeri - Anaheim Hills CA, US
Robert Arnold - Port Ludlow WA, US
Andrew Tyler - Fountain Valley CA, US
Phillip Beausoleil - Mission Viejo CA, US
Andy Lee - Santa Ana CA, US

Roller Bearing Company of America, Inc. - Oxford CT

F16C 17/12
F16C 33/30

384492000

In a hybrid spherical bearing, a ceramic ball is provided and has a bore extending at least part way there through. A metallic outer race is also provided and has an inner engagement surface contoured to a shape complementary to a shape defined by an outer diameter of the ceramic ball. The ceramic ball is positioned within the outer race and slidably and rotatably engages the inner engagement surface.