Rachel L Dzyak

Columbus, OH

Hospital & Health Care

Rxsense Jan 2018 - Jul 2018
Senior Director Operations Technology
Optum Rx Catamaran Rx Mar 2015 - Jan 2018
Product Implementation and Program Execution
Express Scripts Jan 2006 - Mar 2014
Director of Customer Service Applications

Capital University 1996 - 1999
Master of Business Administration, Masters, Business Administration Ohio Dominican University 1988 - 1992
Bachelors, Psychology

Cross Functional Team Leadership
Managed Care
Pharmacy Benefit Management
Process Improvement
Healthcare
Hipaa
Sdlc
Vendor Management
Six Sigma
Management
Business Analysis
Visio
Leadership
Healthcare Information Technology
Project Management
Customer Service
Integration
Medicare
Call Centers
Medicaid
Healthcare Industry
Business Process Improvement
Pharmacy
Requirements Management
Program Management
It Strategy
Healthcare Information Technology
Pharmacy Automation
Business Requirements
Requirements Gathering
Software Development Life Cycle
Software Documentation
Healthcare Management
Healthcare Consulting
Health Insurance
Access
Change Management
Data Analysis
Budgets
Operations Management
Product Management
Project Planning
Project Portfolio Management
Quality Assurance
Sharepoint
Strategic Planning
Talent Management
Team Building
Troubleshooting

Environment

Columbus, OH

Pharmaceuticals

Express Scripts

Jan 2006 to 2000
DIRECTOR OF CUSTOMER SERVICE APPLICATIONS
Express Scripts

Dec 1992 to 2000
Director of Customer Service Applications
Express Scripts

2010 to 2010
Liaison
Express Scripts

Oct 2001 to Jan 2006
CUSTOMER SERVICE MANAGER

Capital University
1999
Masters of Business Administration
Ohio Dominican College
1992
Bachelor of Arts in Psychology