Lanesha M Freeman

7621 Climbing Vine Dr, Raleigh, NC 27610

Insurance

Bcbsnc
Customer Escalation Analyst
Bcbsnc Mar 2012 - Jun 2019
Onsite Service Coordinator, Duke
Bcbsnc Mar 2012 - Feb 2013
Customer Service Professional
Humana Jul 2011 - Feb 2012
Customer Service Trainer
Anthem, Inc. Oct 2007 - Jul 2011
Customer Service Team Lead

University of Phoenix 2018 - 2021
Bachelors, Bachelor of Science, Management, Health Care Administration Kaplan University - Des Moines Campus 2015 - 2017
Bachelors, Management, Health Care Administration Wake Technical Community College 2008 - 2009
Johnson C. Smith University - Jcsu 2006 - 2007
Johnson C. Smith University - Jcsu 2006

Health Insurance
Medical Terminology
Medical Education
Microsoft Excel
Customer Experience
Marketing
Computer Literacy
Customer Satisfaction
Sales
Microsoft Word
Outlook
Microsoft Office
Microsoft Exchange
Microsoft Outlook
Customer Service Management
Employee Training
Organization Skills
Decision Making
Customer Support
Lean Process Improvement
Insurance Claims
Claims Resolution
Claims Review
Coding Experience
Face To Face Communication
Open Enrollment
Setting Appointments
Leadership
Training
Time Management
Microsoft Powerpoint
Customer Service
Insurance
Ppo
Medicare Advantage
Team Building
Teamwork
Fitness Training

Disaster and Humanitarian Relief
Children
Education
Health

Humana Insurance
Cary, NC
Jun 2011 to Jun 2011
Customer Service Representative-Trainer
WellPoint Insurance
Raleigh, NC
Oct 2008 to Jun 2011
Customer Service Representative-Team Lead
Fitness 19
Raleigh, NC
Feb 2008 to Apr 2009
Front Desk Receptionist/Sales
Red Robin
Durham, NC
Jul 2006 to Aug 2007
Certified Hostess/Trainer
Fuddruckers
Durham, NC
Jul 2004 to 2005
Ambassador

Charles E Jordan High School
Durham, NC
2002 to 2006
Diploma