Damon Kershaw

182 east 475 south, Kaysville, UT 84037

Information Technology And Services

Provo Craft and Novelty, Inc
Sr. Manager, Golbal Customer Care
Zions Bancorp Aug 2007 - Aug 2009
Vice President
ACS Nov 2005 - Jul 2007
General Manager
Convergys 1998 - 2005
Director of Operations

Call Centers
Leadership
Outsourcing
Management
Process Improvement
Team Building
Vendor Management
Training
Bpo
Customer Satisfaction
Workforce Management
Operations Management
Cross Functional Team Leadership
Call Center
Strategy
Customer Service
Contact Centers
Crm
Business Process Improvement
Customer Relationship Management
Team Management
Strategic Planning
Performance Management
Team Leadership
Microsoft Office
Coaching
Project Management
Customer Retention
Sales
Budgeting
Telecommunications
Leadership Development
Change Management
Employee Engagement
Business Development
Ecommerce
Forecasting
Program Management
Microsoft Excel
Customer Experience
Customer Support
Customer Engagement
Customer Service Management
Account Management

iTOK, Inc

2013 to 2000
Senior Director, Global Technical Support of Consumer Operations and Vendor Management
Provo Craft Inc
South Jordan, UT
2009 to 2013
Zion's Bancorp
West Valley City, UT
2007 to 2009
Affiliated Computer Services
Sandy, UT
2005 to 2007
General Manager, Operations, Contact Center
Convergys Corp

2003 to 2005
Director, Operations
Convergys Corp
Logan, UT
1998 to 2003
Senior Business Manager

University of Utah
Salt Lake City, UT
1989
Certificate in International Relations