Carlo Castro

New York, NY

Los Angeles, CA

Outsourcing/Offshoring

Cgi
It Generalist
C3/Customercontactchannels, Inc. Jun 2013 - Mar 2014
Workforce Analyst- Real Time Analyst
C3/Customercontactchannels, Inc. Jan 2012 - Jun 2013
Quality Assurance Analyst
Nco Group Oct 2011 - Jan 2012
Csr
Sutherland Global Services Jan 2011 - Sep 2011
Csr

Quality Assurance
Workforce Management
Customer Satisfaction
Customer Service
Customer Support
Data Entry
Email Marketing
Coaching
Software Documentation
Customer Experience
Team Leadership

New York, NY

Financial Services

Amalgamated Life Insurance Dec 2013 - Feb 2015
Senior Staff Accountant
Pentegra Retirement Services Dec 2013 - Feb 2015
Accountant Ii
Amalgamated Life Insurance May 2011 - Nov 2013
Staff Accountant
Bny Mellon Jul 2007 - May 2011
Money Market Accountant
Bank of America Apr 2007 - May 2007
Personal Banker

Accounting
Financial Reporting
Internal Controls
Financial Accounting
Financial Analysis
Auditing
Account Reconciliation
Sarbanes Oxley Act
Quickbooks
Peoplesoft
Tax Preparation
Accounts Payable
Accounts Receivable
Access
Gaap
Fixed Assets
Internal Audit
Financial Statements
Forecasting
General Ledger
Journal Entries
Bank Reconciliation
Accruals
Microsoft Excel
Us Gaap
Cash Management
Invoicing
Payroll
Year End Close
Monthly Close
Spreadsheets
G/L Reconciliations
Balance Sheet
Vlookup

Greater New York City Area

Photography

Amalgamated Life and Health Insurance Company

May 2011 to 2000
Staff Accountant
Bank of New York-Mellon
New York, NY
Jul 2007 to May 2011
Mutual Fund Accountant, Money Market
Bank of America
Newburgh, NY
Apr 2007 to May 2007
Personal Financial Representative

Samaritan village inc
New York, NY
Sep 2009 to Aug 2013
Counselor

freedom institute
New York, NY
2007 to 2008
C.A.S.A.C. in substance abuse
Mandl allied health
New York, NY
1996 to 1997
Certified Medical Assistant in medical