Resumes
Resumes
Workforce Manager
View pageLocation:
4241 Vercelli Ln, Knoxville, TN 37938
Industry:
Financial Services
Work:
Elavon, Inc. since Mar 2004
Workforce Management Analyst
ADT - Bradenton, Florida Sep 2000 - Nov 2003
Resource Desk Administrator
Workforce Management Analyst
ADT - Bradenton, Florida Sep 2000 - Nov 2003
Resource Desk Administrator
Education:
University of Florida 1993 - 1997
Bachelor of Arts (B.A.), Political Science and Government
Bachelor of Arts (B.A.), Political Science and Government
Skills:
Call Center
Process Improvement
Business Analysis
Six Sigma
Customer Service
Retail Management
Store Management
Call Centers
Performance Management
Data Analysis
Analytical Skills
R
Sas
Jmp
Statistical Process Control
Management
Statistics
Genesys
Business Process Improvement
Analysis
Leadership
Contact Centers
Customer Satisfaction
Workforce Management
Team Leadership
Microsoft Excel
Forecasting
Process Improvement
Business Analysis
Six Sigma
Customer Service
Retail Management
Store Management
Call Centers
Performance Management
Data Analysis
Analytical Skills
R
Sas
Jmp
Statistical Process Control
Management
Statistics
Genesys
Business Process Improvement
Analysis
Leadership
Contact Centers
Customer Satisfaction
Workforce Management
Team Leadership
Microsoft Excel
Forecasting