Advin Prolaz

536 Linden Ave, Long Beach, CA 90802

Retail

Ricoh Americas Corporation
Mgr, Warehouse and Field Distribution, Us
Z Gallerie
Operations Process Improvement Manager
Teleperformance Jul 2008 - Apr 2015
Customer Service New Hire Trainer
Teleperformance Sep 2014 - Oct 2014
Customer Service Trainer

Boise State University 2003 - 2006
Bachelors, Bachelor of Arts, Theater, Theatre Capital High School May 2003
Capital High School 2000 - 2003

Customer Service
Call Centers
Contact Centers
Outsourcing
Customer Experience
Customer Satisfaction
Call Center Development
Team Leadership
Training
Microsoft Office
Employee Engagement
Management
Coaching
Sales
Performance Management
Process Improvement
Recruiting
Operations Management
Employee Training
Leadership
Time Management
Team Building
Public Speaking
Retail
Event Planning
Inventory Management
Quality Assurance
Business Process Improvement
Communication
Team Management
Change Management
Customer Retention
Teamwork
Soft Skills
Training and Development
Staff Development
Social Networking
Leadership Development Coaching
Store Management
Warehouse Management Systems
Instructor Led Training
Interpersonal Skills
Situational Leadership
Corporate Development
Supply Chain Management
Project Management
Key Performance Indicators
Problem Solving
Leadership Development
Presentations
Adult Learning Theory
Google Suite
Tech Savy
Technical Support
Merchandising
Customer Relations
Networking
Microsoft Word
Microsoft Excel
Employee Relations
Loss Prevention
Client Issue Resolution
Collaborative Problem Solving

Social Services
Children
Civil Rights and Social Action
Education
Environment
Human Rights
Arts and Culture
Health

Bosnian

Adult Learning Theory
Preventing Workplace Harassment
Situational Leadership

TELEPERFORMANCE USA

Jul 2008 to 2000
Customer Care Representative/Floor Support/Transition Mentor/Project Ready Trainer/ New Hire Trainer
WET SEAL INC
Boise, ID
Dec 2006 to May 2007
Sales Representative/Head Cashier
T.J.MAXX AND MORE
Boise, ID
Dec 2005 to Sep 2006
Customer Service and Accessories Coordinator

BOISE STATE UNIVERSITY
Boise, ID
Aug 2003 to 2000
Bachelors of Arts in Theatre Arts
numerous University Theatre productions, High School Theatre Arts Festival Coordinator
2008 to 2009
Theatre
CAPITAL HIGH SCHOOL
Boise, ID
Aug 2000 to May 2003
High School Diploma
Capital High School Choir and Theatre Officer
diploma in Jazz